Colin Robbins
Sales Manager
O'Fallon,MO
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
16
16
years of professional experience
Work History
Sales Manager
Bacchus Concrete and Construction
Wright City, MO
05.2016 - Current
- Oversaw portfolio expansion, driving growth from $200K to $2.4M over eight years.
- Maintained high standards of customer service by consistently applying active listening techniques, precise attention to detail, and proficient time management.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Coordinated trade shows to elevate company brand and offerings.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Maintained open communication with leadership to facilitate business development.
- Utilized upselling techniques to maximize revenue.
Service Manager
Complete Autobody
Saint Charles, MO
06.2013 - 05.2016
- Managed service department team members, including customer service interactions, reports, and repairs
- Provided the highest level of customer service with a sales-minded attitude while developing lasting customer relationships
- Increased Company's profitability by creating and implementing a "fleet only" sales strategy from the ground up which resulted in a service sales growth of 4% in gross margin
Service Manager
Firestone Tire And Rubber
St Louis, MO
04.2009 - 06.2013
- Hired, trained, and managed service department staff to drive performance.
- Developed sales strategies to successfully increase daily sales revenue by as much as 35%.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated daily operations to maintain compliance with $1M-per-year budget goal.
- Assigned and scheduled work of auto service staff handling 29+ vehicles per day.
Education
Associate of Arts - General Education
Community College of The Air Force
Skills
Goals and performance
Verbal and written communication
Sales strategy development
New business development
Resolution-oriented
Consultative sales
Profitability optimization
Project management
Contact follow-up
Territory and account management
Effective time management
Ethics and integrity
Self-awareness
Social skills
Persuasion techniques
Problem-solving
Customer Service-oriented
Networking
Client relationship development
Upselling strategies
Revenue and profit maximization
Strategic sales techniques
Client needs assessment
Sales cycle management
Attention to detail
Active listening
Mathematics
Sales Coaching
Lead generation
Critical thinking
Affiliations
- Received two Air Force achievement medals
- Top Sales Rep Award in 2013 and 2014 from Complete Auto Body
- Top Regional Sales Rep Award for the midwest region in 2010, 2011, and 2012
- Volunteer Youth Athletics Coach
Education and Training
other
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPaid time offPaid sick leaveTimeline
Sales Manager
Bacchus Concrete and Construction
05.2016 - Current
Service Manager
Complete Autobody
06.2013 - 05.2016
Service Manager
Firestone Tire And Rubber
04.2009 - 06.2013
Associate of Arts - General Education
Community College of The Air Force
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