Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Colin Schwab

Assistant Manager
Latrobe,PA

Summary

Adept at building customer relationships and leading teams, I excelled at Dollar General Store by enhancing customer satisfaction and mentoring new staff. Proficient in Microsoft Office and skilled in strategic issue resolution, my approach significantly improved operational efficiency. My background demonstrates a strong commitment to achieving company goals and fostering a positive work environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Dollar General Store
Derry, PA
05.2023 - 12.2024
  • Maintained up-to-date knowledge of company products and services.
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Resolved conflicts between team members in an effective manner.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.

Pharmacy Technician

Rite-Aid Pharmacy
Latrobe, PA
11.2021 - 12.2022
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Managed filing of prescriptions, both electronically and manually.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Received payment from customers and processed credit card transactions when necessary.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Organized work areas so that everything was easily accessible when needed.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.

Crew Member

McDonald's
Latrobe, PA
02.2019 - 08.2021
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Adhered to health department regulations regarding food handling procedures.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Served food quickly for positive guest experiences.
  • Presented orders to guests within anticipated service times.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.

Education

High School Diploma -

Dr. Robert Ketterer Charter School
Latrobe, PA
05-2020

Skills

  • Customer Interaction Management
  • Building Customer Relationships
  • Effective Verbal Communication
  • Team leadership
  • Strategic Issue Resolution
  • Money handling
  • Proficient in Microsoft Office
  • Reporting and documenting
  • Eager to Acquire New Skills

Affiliations

  • Avid Gamer and Enthusiast of Interactive Digital Entertainment
  • Enjoys participating in paintball activities
  • Avid Reader
  • Bowling Enthusiast

Certification

  • ServSafe Food Protection Manager Certification

References

References available upon request.

Timeline

Assistant Manager

Dollar General Store
05.2023 - 12.2024

Pharmacy Technician

Rite-Aid Pharmacy
11.2021 - 12.2022

Crew Member

McDonald's
02.2019 - 08.2021

High School Diploma -

Dr. Robert Ketterer Charter School

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Colin SchwabAssistant Manager