Colin Stevens

• Oversaw daily operations, ensuring compliance with policies, safety standards, and Best Buy's service expectations.

• Resolved customer issues promptly, maintaining high satisfaction and protecting the brand's reputation.

• Coached and motivated team members, leading by example to drive efficiency and performance.

• Analyzed sales data and trends to identify growth opportunities and support strategic decision-making.

• Provided expert Apple product knowledge and personalized solutions, driving AppleCare and accessory attachment rates.

• Trained team members and served as the go-to resource for Apple support, boosting overall department performance.

•Top 3 Salespeople in Paid Memberships in FY 2025
- Awarded most efficient salesperson in Paid members attach FY 2025

• Collaborated with leadership on product launches and promotional strategies, improving customer engagement and sales outcomes.

• Delivered exceptional service by identifying customer needs and providing tailored tech solutions to drive sales.

• Handled transactions, returns, and conflict resolution with professionalism, ensuring accuracy and customer satisfaction.

• Maintained store presentation and merchandising standards to enhance the shopping experience and product visibility.

• Built strong customer relationships through friendly engagement, contributing to repeat business and brand loyalty.

• Delivered high-quality detailing services in extreme weather conditions, consistently exceeding customer expectations.

• Trained new employees on techniques and equipment use, improving team performance and service quality.

• Operated buffers, steamers, vacuums, and other tools to ensure vehicles met company and client standards.

• Inspected finished vehicles with a keen eye for detail, resolving imperfections to ensure flawless results.