Colin Stevenson
Data-Driven Operations Leader
Bay Area,CA
Summary
Operations leader with experience building functions, teams, and processes from the ground up at early stage startups. Experience with managing data labeling/collection projects at CrowdFlower (acquired by Appen) and Corsali. Data-driven go-getter equally comfortable talking strategy with the c-suite, writing SQL to drive business decisions, and hopping on calls with escalated customers.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Chief of Staff
Corsali, Inc
07.2024 - Current
I currently manage the day-to-day operations of the company with all non-GTM functioning rolling into me. I act as an extension of the founding team to make key decisions to move the business forward, and collaborate on executive strategy with the CEO and COO.
Head of Community Operations
Corsali, Inc
03.2022 - 07.2024
As an early leadership hire during Vana's seed-funded stage, I built out various operations-driven functions, including all of customer operations, data analytics, and Trust & Safety. Reporting to the CEO/COO, I continue to wear many hats as needed to move the business forward.
Director, Customer Operations
Byte Technology
09.2021 - 03.2022
Reporting to the CEO, I led three teams: field service, B2B customer support, and RFID tag management.
Director, Crowd Operations (Most Recent Title)
Appen
11.2016 - 08.2021
Responsible for all operations relating to Appen's 1MM+ contractor community, including overseeing trust & safety, crowd operations tooling (e.g. Zendesk, Mode Analytics), and customer support (22+ person team, 1MM annual tickets).
Previous titles included Senior Manager, Crowd Support; Manager, Crowd Operations; and Community Manager.
Customer Support Specialist
Chegg (Formerly InstaEDU)
04.2014 - 08.2015
Resolved inbound support inquiries via email, chat, and phone
Account Coordinator (Most Recent Title)
BayTSP
08.2007 - 06.2012
Roles ranged from data entry specialist to account coordinator to product manager.
Education
B.S. Business Administration, San Francisco State University
09.2011 - 01.2014
Skills
Technologies: SQL, Zendesk, Front, Mode Analytics, JIRA,Linear, Sendgrid, Clickup, Heap
Languages: English (native), Spanish (fluent)
Business: People Management, Change Management, Trust & Safety, BPO Management, Analytics, Non-Profits
Timeline
Chief of Staff
Corsali, Inc
07.2024 - Current
Head of Community Operations
Corsali, Inc
03.2022 - 07.2024
Director, Customer Operations
Byte Technology
09.2021 - 03.2022
Director, Crowd Operations (Most Recent Title)
Appen
11.2016 - 08.2021
Customer Support Specialist
Chegg (Formerly InstaEDU)
04.2014 - 08.2015
B.S. Business Administration, San Francisco State University
09.2011 - 01.2014
Account Coordinator (Most Recent Title)
BayTSP
08.2007 - 06.2012
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