Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
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Colin Utterback

Fernley,USA

Summary

Dynamic IT Professional with extensive experience at Churchill County, excelling in systems administration and IT project management. Proven track record in leading infrastructure upgrades and enhancing user support across diverse environments. Skilled in Active Directory and project coordination, recognized for exceptional leadership and strategic problem-solving abilities.

Overview

21
21
years of professional experience
1
1
Certification

Work History

IT Professional

Churchill County
Fallon, NV
02.2023 - Current
  • Sole IT professional providing county-wide day-to-day technical support, systems administration and IT project management for 1,000+ end users across 33 sites.
  • Provides comprehensive technical support and coordinates with departments and vendors to implement critical IT initiatives across county departments.
  • Delivers support across 33 county departments, including workstations, servers, LAN/WAN networks, and wireless infrastructure
  • Installs, configures, and maintains hardware, peripheral devices, and enterprise software for county staff
  • Administers Active Directory and Office 365 environments, including SSO, MFA, and account lifecycle management
  • Troubleshoots system and network issues both remotely and on-site; collaborates with stakeholders to define problems and implement effective solutions
  • Coordinates directly with external vendors to support daily operations and ongoing infrastructure projects
  • Leads complex infrastructure upgrades and modernization efforts, including 25+ completed projects within a 12-month period
  • Supports procurement processes, prepares technical documentation, and contributes to budget and grant proposal development
  • Develops and maintains disaster recovery procedures and backup strategies for mission-critical systems
  • Maintains documentation on system architecture, network configurations, and SOPs
  • Stays current with emerging technologies, cybersecurity standards, and public sector IT compliance requirements
  • Recognized for balancing hands-on technical work with strategic project coordination, ensuring seamless technology operations across departments

Managed Service Engineer

Logically
Reno, NV
08.2021 - 02.2023
  • Served as an onsite technical support specialist for clients in a fast-paced MSP environment. Delivered end-to-end IT services across workstations, servers, and networks, providing hands-on support to users from executive to entry level.
  • Delivered support to business clients, resolving tickets related to hardware, software, networks, and systems within SLA targets
  • Provided outstanding customer service to diverse user bases, consistently achieving high CSAT scores
  • Maintained and supported desktops, laptops, servers, printers, and mobile devices across client environments
  • Created, modified, and deactivated user accounts in Active Directory; managed password resets and group access
  • Administered Office 365 environments, including Exchange, SharePoint, Teams, OneDrive, and user licensing
  • Performed basic LAN/WAN troubleshooting, printer network connectivity fixes, and workstation diagnostics
  • Conducted antivirus monitoring and remediation using approved tools; managed anti-spam policies
  • Participated in on-call rotation and responded to after-hours support needs
  • Logged time and ticket updates accurately in ConnectWise, providing detailed notes for continuity
  • Worked collaboratively with internal service teams to assess client needs, implement solutions, and improve system performance
  • Supported software deployments, backup solutions, and remote monitoring/management tools across multiple platforms
  • Assisted in project delivery for system upgrades and client infrastructure improvements

Data Center Technician

Apple
Reno, NV
03.2021 - 08.2021
  • 6-Month Contract
  • Provided hands-on support for critical data center infrastructure, including installation, diagnostics, and maintenance of server hardware, storage media, and network components in a high-demand, secure environment.
  • Installed, removed, and maintained server and network hardware across data center environments
  • Performed diagnostics and applied firmware updates to resolve hardware/software issues
  • Ensured secure handling of storage devices and compliance with safety protocols, including PPE use and safe equipment handling
  • Assisted with the implementation of infrastructure projects, including hardware planning and risk mitigation
  • Supported internal operations by collaborating with team members to meet service-level deadlines
  • Maintained accurate documentation of work performed and asset tracking

Systems Administrator

Aegis Living
Seattle, WA
02.2014 - 03.2021
  • Provided long-term infrastructure and systems support as a key member of the IT department, serving 500+ users across 32 sites.
  • Regularly traveled to locations throughout the West Coast to provide in-person IT support, supplementing remote service and ensuring uptime across 32 sites.
  • Maintained and administered enterprise-level Active Directory environment, including Group Policy, user account provisioning, and access management
  • Managed hybrid Office 365 infrastructure with AD integration, SSO, mailbox archiving, and user support
  • Oversaw 8 Hyper-V host servers and 32 virtual machines supporting business operations
  • Configured, monitored, and troubleshot Cisco Meraki switches, routers, and wireless access points (WAPs)
  • Performed SQL administration tasks including database backups, query execution, and service account maintenance
  • Conducted regular network maintenance and issue resolution (TCP/IP, DNS, DHCP, VPN, WAN/LAN)
  • Provided responsive support to over 500 users via GoToAssist and internal ticketing systems
  • Administered Kronos timekeeping systems and configured PBX phone systems and hardware
  • Managed print server infrastructure and led file server backup/recovery efforts
  • Recognized for reliability, adaptability, and long-term contributions to enterprise-wide IT stability

Helpdesk Technician

Contour
Seattle, WA
01.2013 - 02.2014
  • Provided end-user and systems support for 55 employees across two office locations and a large remote workforce in a start-up environment.
  • Delivered technical support to on-site and remote VPN users, managing helpdesk tickets and troubleshooting hardware/software issues
  • Performed daily maintenance on network equipment and servers to support performance and uptime
  • Administered user accounts in Active Directory, including account creation, deactivation, and permission management
  • Supported internal users during company-wide email migration from Google Apps to hosted Exchange, including user migration and troubleshooting
  • Collaborated with external vendors to provide additional support and ensure timely issue resolution
  • Ensured optimal use of company technology resources and staff workstations through proactive support and maintenance
  • Monitored and responded to support requests via a helpdesk ticketing system, tracking metrics and identifying support trends

Team Leader

US Army
10.2004 - 10.2010
  • Honorably discharged following six years of decorated service, including combat operations during Operation Iraqi Freedom.
  • Led and trained a team of 5+ soldiers, overseeing physical readiness, tactical performance, and operational discipline
  • Managed and safeguarded military assets valued at over $2.7 million
  • Maintained composure and decision-making ability in high-pressure, combat, and high-stress environments
  • Selected and supervised instructors for unit training programs; reviewed and approved instructional materials
  • Developed and delivered training programs using simulations, drills, team exercises, and lectures to improve individual and unit readiness
  • Evaluated training effectiveness and adapted methods to meet performance goals
  • Conducted advanced marksmanship training; awarded Expert Rifle Marksmanship Badge and U.S. Weapons Certification
  • Served as a certified Army Combative Instructor and Combat Lifesaver, providing hands-on training and medical support in field operations

Education

Associate of Applied Science - Computer Networking

ITT Technical Institute
Seattle, WA
01.2012

Skills

  • Systems administration: Active directory and group policy
  • Office 365 and Windows server
  • Virtual machines and Hyper-V
  • Network administration: TCP/IP and DNS
  • DHCP and VPN
  • LAN/WAN and Cisco Meraki
  • VOIP and network troubleshooting
  • Cloud services: Microsoft 365 administration
  • Azure AD and single sign-on (SSO)
  • Multifactor authentication and Exchange online
  • IT security: Endpoint protection
  • Spam filtering and firmware updates
  • Remote support tools and Kronos
  • Hardware support: Server and workstation support
  • Print and file servers
  • Backup and recovery solutions
  • PBX systems and asset management
  • Project management: Sole IT administrator
  • IT project management and vendor coordination
  • Infrastructure upgrades and procurement support
  • Leadership: Team supervision (military & civilian)
  • Training and mentorship programs
  • End-user training and collaboration

Certification

CJIS (Criminal Justice Information Services) Security Awareness Certification (Required for access to criminal justice systems and sensitive law enforcement data)

Affiliations

  • Field Advocate for the American Foundation for Suicide Prevention

References

References available upon request.

Timeline

IT Professional

Churchill County
02.2023 - Current

Managed Service Engineer

Logically
08.2021 - 02.2023

Data Center Technician

Apple
03.2021 - 08.2021

Systems Administrator

Aegis Living
02.2014 - 03.2021

Helpdesk Technician

Contour
01.2013 - 02.2014

Team Leader

US Army
10.2004 - 10.2010

Associate of Applied Science - Computer Networking

ITT Technical Institute

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Colin Utterback