Colin Wheat

• Streamlined processes for diagnosing and fixing hardware, software, and network problems, resulting in quicker resolution times.
• Offered technical guidance and advised users of alternative approaches when troubleshooting.
• Maintained computer systems, installed and upgraded new systems.
• Monitored, tracked and prioritized new work requests at Help Desk within set response times.
• Efficiently resolved myriad of technical issues concerning software installation and network connectivity.

January 2021 - September 2023
• Youth Pastor at Christ Church Sterlington
• Planning and conducting worship services, writing sermons, and working with leaders to carry out church mission.
• Help to create welcoming environment for students, parents, and leaders

• Configured hardware, devices and software to set up work stations for employees.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Patched software and installed new versions to eliminate security problems and protect data.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Monitored systems in operation and input commands to troubleshoot areas.