Summary
Overview
Work History
Education
Skills
Timeline
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Colin Wilde

Summary

Adaptable and eager IT professional seeking entry-level employment troubleshooting computer hardware and software issues in customer service environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems, communicating solutions in a personable and accessible way.

Overview

7
7
years of professional experience

Work History

Data Labeling

CareerGroup- AKASA IT Services & IT Consulting
11.2021 - 01.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Worked cross-functionally with executive stakeholders to review data-sets
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Developed data entry policies and procedures in compliance with company standards.
  • Interacted with machine learning engineers to communicate performance and suggest and pilot improvements to labeling tools
  • Coded and processed applications into required electronic formats.
  • Organized meetings & accountability checkpoints to ensure deadlines were upheld with co-workers via Slack and Zoom

Office Coordinator

RH
03.2021 - 11.2021
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.

Customer Service and Inventory Operations

1-2-3-4 Go Records
09.2019 - 03.2020
  • Priced and conducted valuations of collectible vinyl records
  • Processed sales and trades through omnichannel POS systems
  • Oversaw daily inventory operations to support P&L at both San Francisco and Oakland locations
  • Processed deliveries and receivable accounts

Captioning Assistant

CapTel
06.2016 - 08.2019
  • Planned, placed and synchronized all captions with dialogues.
  • Listened to speakers and repeated words verbatim into proprietary voice recognition software
  • Consistently achieved 95%+ translation accuracy
  • Provided excellent customer service by dictating and captioning variety of conversational topics verbatim.
  • Trained and onboarded new hires

Education

Certification of Completion - Computer Operations And Cyber Security

Code Fellows Cyber Security Vocational Bootcamp
Seattle, WA
06.2023

Skills

  • Help Desk Support
  • Computer System Diagnostics Software
  • System Performance Assessments
  • Network Systems Management
  • Troubleshooting Network Connectivity
  • Software and Hardware Implementation
  • Technical Support and Assistance
  • Service Desk
  • Chat GPT
  • Routine System Maintenance
  • SLA
  • ITIL Service Management
  • Coding (Python, Bash)

Timeline

Data Labeling

CareerGroup- AKASA IT Services & IT Consulting
11.2021 - 01.2023

Office Coordinator

RH
03.2021 - 11.2021

Customer Service and Inventory Operations

1-2-3-4 Go Records
09.2019 - 03.2020

Captioning Assistant

CapTel
06.2016 - 08.2019

Certification of Completion - Computer Operations And Cyber Security

Code Fellows Cyber Security Vocational Bootcamp

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Colin Wilde