Colin Wood

Remote Service Technician (Sales Development Focus)
Blake and Pendleton | Greensboro, NC | June 2023 – Present

• Executed field service on rotary screw compressors (oil-flooded/oil-free), scroll units, and refrigerated dryers while consulting plant managers on failures—recommended upgrades cutting downtime 30% and securing $15K+ repeat PM contracts.
• Performed hands-on diagnostics (oil carryover, scroll clearances, dew point issues) and sized air treatment solutions to ISO 8573 specs, delivering 15-20% energy savings—naturally developed ROI presentations mirroring technical sales.
• Discovered sales inclination translating complex service findings into plain-language value propositions for non-technical decision makers—converted routine repairs into system expansion referrals across 50+ manufacturing accounts.
• Maintained equipment per manufacturer specs while estimating costs and pitching preventive packages, evolving reactive service into proactive revenue opportunities with client loyalty.
• Delivered personable customer training on new installs alongside field repairs—self-realized transition from pure technician to consultative advisor with natural sales aptitude.

• Operated mobile service truck for routine maintenance and repairs in industrial screw compressor sector.
• Maintained strong customer relations with various clients and contracts.
• Employed tools, equipment, and company vehicles safely to minimize injury risks.
• Executed skilled wiring and programming for automated and PLC systems.
• Monitored pressure gauges and meters to assess consumption rates and temperatures.
• Resolved client issues promptly, promoting high customer satisfaction through friendly service.
• Repaired and installed components accurately by interpreting manuals and following diagrams.
• Demonstrated effective telephone etiquette while managing challenging calls.

• Service Technician | Northern Tool + Equipment | Burlington, NC & Orlando, FL | 2014–2022
  
  • Troubleshot pneumatic, hydraulic, and electrical systems across 100+ customers—honed diagnostic skills for technical sales credibility.
  • Delivered personable service securing repeat business and trained new team members—early customer relations foundation.