Colin Zang
Yorba Linda,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant manager of CSD Operation/Assistant Compliance Analyst
Bank Irvine
09.2022 - Current
- Managing all aspects of operation departments such as teller, new accounts, daily transaction review, NSF, daily large amount expectations
- Input outgoing and incoming wires as well as assisting with large business customers with remote deposit setup
- Train new onboarding operation team members
- As the Assistant compliance officer, complete new account risk assessments, clearing daily alerts
- Assisted with CTR reports, SAR reports, and fraud identified reports
- Assisted with drafting the procedure for incoming/outgoing wires, new debit card printing, clearing dormant accounts, remote deposit setups and digital wallets setup.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Online Sales Associate
T&M.inc
06.2020 - 06.2021
- Handling Online orders and deliver items to customers at given time
- Organizing online inventory and restock as needed
- Using excel to report the sells within that month and report it to the manager.
- Diagnosed and resolved technical challenges for customers to facilitate online order process.
- Conducted team meetings and offered one-one-one guidance to maximize productivity and help employees reach full potential.
Customer Service Representative
East west bank
09.2018 - 06.2019
- Trained to be a teller for 9 month including two weeks of training
- Handling cash/check deposits and withdrawals making sure each transaction was entered into the system correctly and cash drawers balanced each day
- Instructed customers with accurate information such as wire transfers and online banking
- Communicated with confused or moody customers such as customers with low account balance or inaccurate account setups.
Education
Bachelor of Arts - Economics
University of California, Davis
Davis, CA05.2022
Skills
- Problem solving/ critical thinking- thinking outside of the box and solving problems able to solve problems on own without causing trouble to manager
- Pressure handling skills- completing task under pressure
- Communication- helping customers and guiding them to the right procedure with patient
- Analyzing- taken classes related to Excel, Stata, and R studio able to code minor projects
- Native English speaker with fluent Chinese- Communicating with a different language
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
License
successfully pass the notary exam
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant manager of CSD Operation/Assistant Compliance Analyst
Bank Irvine
09.2022 - Current
Online Sales Associate
T&M.inc
06.2020 - 06.2021
Customer Service Representative
East west bank
09.2018 - 06.2019
Bachelor of Arts - Economics
University of California, Davis
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