Coline Pepper Bond
Spokane,WA
Summary
Dynamic Resident Services Coordinator with a proven track record at Brookdale Senior Living, excelling in staff training and resident support. Recognized for enhancing service quality through effective communication and problem-solving. Committed to fostering a diverse and inclusive environment while ensuring compliance with company standards. Adaptable and detail-oriented, driving team collaboration for improved resident satisfaction.
Overview
2026
2026
years of professional experience
Work History
Resident Services Coordinator
Brookdale Senior Living
2022 - Current
- Currently training and certifying new caregiver staff to become HCA compliant with the new WA Brookdale Senior Living HCA Pilot program.
- Collaborating with team leads to tailor staff training programs based on departmental goals.
- Conducting state regulated trainings to ensure staff are in compliance with current procedures and guidelines.
- Monitoring staff progress and provided constructive feedback for skill enhancement.
- Supporting new hires in acclimating to company culture and operational procedures.
- Serving as a subject matter expert in various areas, providing valuable insights during staff meetings and decision-making processes.
Business Office Manager
Brookdale Senior Living
2019 - Current
- Worked in a 3 product line community consisting of Independent living, Assisted Living and Memory Care.
- Managed daily operations of business office, ensuring efficient workflow and adherence to company policies.
- Maintained accurate financial records, overseeing billing processes and resolving discrepancies promptly.
- Assisted in training new administrative staff on office procedures and software systems to enhance team efficiency.
- Monitored compliance with regulatory requirements, ensuring all documentation are up to date.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
Clare Bridge Program Manager
Brookdale Senior Living
2010 - Current
- Worked in a Clare Bridge community taking care of 50 plus residents with Alzheimer's and other dementia diagnoses.
- Facilitated family support groups, providing resources and guidance to caregivers of residents with memory impairment.
- Enhanced resident well-being by assisting in developing person-centered care plans tailored to individual needs.
- Followed the 'Daily Path' structure of engaging residents in social events and therapeutic activities designed to enhance cognitive function and improve quality of life for them.
- Facilitated smooth transitions for new residents entering the Clare Bridge program by providing thorough assessments, orientations, and family support services as needed.
- Established a compassionate atmosphere in the Memory Care unit by fostering a culture of empathy and understanding among staff members.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Conducted tours of facility to prospective residents and families.
Resident Care Coordinator
Brookdale Senior Living Facility
2008 - Current
- Worked in Specialized Dementia Care providing care and services to 50 plus residents.
- Coordinated daily medicine schedules and administration to help residents address symptoms and enhance quality of life.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Hired and trained new staff members on policies, patient care and medicine distribution.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Provided ongoing staff training to maintain high standards of care and ensure adherence to best practices.
Skills
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Dementia care
- Self motivation
- Diversity and inclusion
- Staff training
- Resident support
- Problem-solving abilities
Timeline
Resident Services Coordinator
Brookdale Senior Living
2022 - Current
Business Office Manager
Brookdale Senior Living
2019 - Current
Clare Bridge Program Manager
Brookdale Senior Living
2010 - Current
Resident Care Coordinator
Brookdale Senior Living Facility
2008 - Current