Summary
Overview
Work History
Education
Skills
training
Languages
Timeline
Generic

Coline Puget

Ashburn,VA

Summary

Proven track record in hospitality and customer service, exemplified by the demonstrated tenure while working at Hotel California. Skilled in handling high-pressure situations and complex customer complaints, enhancing guest satisfaction and loyalty. Demonstrated expertise in team collaboration and Microsoft Outlook, significantly improving operational efficiency. Achieved a notable increase in repeat business through exceptional hospitality service and problem resolution skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Waitress

Hotel California
06.2023 - 08.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts. Managed over 40 clients alone in an hour.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Customer Service Representative

Hotel California
06.2023 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Handled 30 emails per day even after closing.

School

Awty
09.2022 - 05.2023

Was furthering studies in school.

Kitchen Supervisor

Hotel California
05.2022 - 09.2022
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
  • Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
  • Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
  • Prepared over 25 plates for breakfast every day.

Waitress Trainee

L'Hermine Creperie
05.2022 - 09.2022
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Helped serve over 100 customers per night.

Student

University of La Verne
08.2023 - 05.2024
  • Collaborated on group projects to complete professional deliverables.
  • Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.

Education

High School Diploma -

Awty International School
Houston, TX
05.2023

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Hospitality service expertise
  • Handling Complaints
  • Active Listening
  • Customer Relations

training

I shadowed a hand surgeon for a work week in 2021 at Hand and Wrist Hospital in Houston Texas, under M.D. Mark Henry.

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working

Timeline

Student

University of La Verne
08.2023 - 05.2024

Waitress

Hotel California
06.2023 - 08.2023

Customer Service Representative

Hotel California
06.2023 - 08.2023

School

Awty
09.2022 - 05.2023

Kitchen Supervisor

Hotel California
05.2022 - 09.2022

Waitress Trainee

L'Hermine Creperie
05.2022 - 09.2022

High School Diploma -

Awty International School
Coline Puget