Colin T. Ailes

• Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
• Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.
• Supervised daily planning, coordination and administration for division operations.
• Oversaw cross-functional teams to ensure seamless coordination on complex projects or initiatives.
• Built strong relationships with key stakeholders to enhance collaboration efforts both internally and externally.

As Sales Manager/Service Advisor with Taylor/Hugh White Chevrolet:

• Provided elevated customer experience to generate loyal clientele.
• Mentored staff to pursue all web/lot traffic generated leads, handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors. Worked with banks to bring deals to successful conclusion for dealer and customer.
• Developed reputation as efficient service provider with high levels of accuracy.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Managed inventory of both vehicles and parts (wholesale, retail and new).
• Recipient of multiple positive reviews acknowledging dedication to company and excellent customer service.
• Helped drive sales goals and achieve monthly quotas.
• Achieved every level of training required by both primary manufacturers Chevrolet and Nissan, and completed all additional/optional training offered.

(2/18 was unexpectedly recruited to move to Company Wrench/Taylor Rental, Lancaster, for significant salary increase. Worked in Sales and Marketing, Database Development. 7/18 was unexpectedly recruited back to Hugh White Chevrolet with increase and promotion.)

As Service Supervisor at Cintas was involved with many aspects of business including:

• Investigated and resolved customer inquiries and complaints with empathy and respect.
• Assumed ownership over team of 10 employees to increase productivity and managed work flow to meet or exceed quality service goals.
• Cross-trained and backed up other customer service managers. Identified individual development needs with appropriate training. Followed-through on critical inter-departmental escalations to increase customer retention rates.
• Met all customer call guidelines including service levels, handle time and productivity.
• Developed strong loyal client relationships and earned reputation for exceeding service standard goals.

Consistently Top Three Sales Consultant since hire date.

• Demonstrated success in sales as well as customer service.
• Completed company leadership training program.
• Maintained friendly and professional customer interactions at all times.

As key management team member achieved successful day to day operations, and increased growth of business by establishing two new major market areas including Dayton and Cincinnati. Other aspects of role included:

• Supervision, recruitment, training and scheduling of 35+ employees; management of 30+ fleet vehicles. Scheduling and coordination of equipment delivery and pick up, quality control management and inspections.
• Cold call sales and information sessions to local businesses, generate leads through past clients and networking with local business leaders; trade show marketing and product awareness outreach.
• Construction and event sales, contract negotiations, project management, customer services and operational site logistics/operations coordination.

Originally hired as Manager in Training. Quickly promoted to Operations Manager of Plastics Division, Toyota Georgetown, KY. Was responsible to:

• Hire, train, coach and mentor staff to ensure successful implementation of new program called Dekote.
• Worked collaboratively with Toyota Plant Managers and staff to increase safety and improve successful work environment.

(9/2007 transferred to Lancaster, Ohio Division of MPW Porta Kleen.)