Briana Collazo
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly learning. Motivated to continue growing and learning.
Overview
2
2
years of professional experience
Work History
Patient Representative
Mount Sinai Medical Centre
Miami Beach, FL
01.2023 - Current
- Provided customer service to patients by answering questions and addressing complaints.
- Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
- Greeted visitors and answered phones in a professional manner.
- Maintained records of patient interactions, documenting all inquiries and resolutions.
- Assessed patient needs and provided appropriate referrals to other healthcare providers.
- Coordinated with clinical staff to ensure timely care for patients.
- Performed data entry tasks for patient information into electronic health record systems.
- Conducted follow-up calls to check on the status of discharged patients.
- Adhered to HIPAA regulations regarding the privacy of personal health information.
- Facilitated communication between physicians, nurses, administrative staff, and patients.
- Scheduled follow-up appointments for patients based on physician recommendations.
- Scheduled appointments and sent out appointment reminders to patients for upcoming office visits.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
Salesperson
T MOBILE
Miami, FL
06.2022 - 12.2023
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Conducted market research to identify industry trends and customer needs.
- Provided personalized service to build relationships with customers.
- Collaborated with team members to develop effective sales plans.
- Advised customers on the latest product features and benefits.
- Educated customers about products and services offered by the company.
- Developed key customer relationships to increase sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
High School Diploma -
Green Springs Highschool
Miami, FL07-2014
Skills
- Communication
- Written Communication
- Analytical and Critical Thinking
- Team building
- Organization and Time Management
- Customer Service
- English and Spanish
Timeline
Patient Representative
Mount Sinai Medical Centre
01.2023 - Current
Salesperson
T MOBILE
06.2022 - 12.2023
High School Diploma -
Green Springs Highschool
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