Colleece Wright
San Francisco,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
Work History
Dental Assistant
Josephine M.Weber DMD Dental Office
San Francisco , CA
04.2021 - 03.2024
- Scheduled patient appointments and managed office calendar to optimize office efficiency.
- Maintained accurate patient records and charts to ensure effective communication and care continuity.
- Assisted patients with comfort and care during dental appointments to enhance overall experience.
- Trained new staff on office procedures and best practices for patient interaction.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Childcare Provider
EXOS
San Francisco, California
07.2012 - 04.2020
- Provided excellent customer service at all times while interacting with both parental guardians and children.
- Communicated daily with children's parents or guardians about daily activities,scheduling, accounts, behaviors and related issues.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Encouraged positive interactions between children by providing supervision at all times.
Sales Associate
Gymboree
San Francisco, California
10.2015 - 05.2017
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged with customers to gather feedback and improve service quality.
- Participated in team meetings to discuss strategies for improving customer experience.
- Developed strong product knowledge to assist customers effectively.
Career Advance Intern 9920
City and County of San Francisco
San Francisco, California
01.2014 - 08.2014
- Collaborated closely with team members in administrative & clerical tasks that are essential to maintaining the Airport’s secure operations.
- Worked successfully to provide a strong emphasis on customer service, assist employees and stakeholders with access needs while also supporting document processing, audits, and data entry to ensure accurate records
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Direct exposure to both service delivery and operational processes, experience in customer engagement, access control, and administrative support
Education
High School Diploma -
George Washington High School
06-2010
Skills
- Customer relationship management
- Effective listening
- Team collaboration
- Time management
- Inbound and outbound calling
- Conflict resolution
References
References available upon request.
Timeline
Dental Assistant
Josephine M.Weber DMD Dental Office
04.2021 - 03.2024
Sales Associate
Gymboree
10.2015 - 05.2017
Career Advance Intern 9920
City and County of San Francisco
01.2014 - 08.2014
Childcare Provider
EXOS
07.2012 - 04.2020
High School Diploma -
George Washington High School