Colleen A Geddis
W burke,VT
Summary
Dynamic administrator with a proven track record of enhancing candidate success and satisfaction through strong organizational skills and a results-driven mindset. Expertise in managing operations, coordinating staff, and optimizing workflow within a center environment ensures seamless efficiency. Collaborative professional adept at adapting to changing needs, consistently demonstrating reliability and effective communication. Recognized for exceptional problem-solving and leadership abilities, blending advanced organizational, technical, and business acumen to drive operational excellence alongside cross-functional teams.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Testing Center Administrator
Vermont State University
01.2019 - Current
- All aspects of Testing Center management, hiring and scheduling staff, schedule exam blocks for seven vendors, work cooperatively with vendors and University staff, maintain certifications with each vendor, and support candidates.
- Trained new team members on procedures, fostering a collaborative and efficient work environment.
- Resolved candidate inquiries effectively, enhancing satisfaction and loyalty.
Technology Specialist
Ayer Shirley Regional School District
01.2003 - 01.2016
- IT support regionalized school district, Proficient in Microsoft products, Google products, and other software.
- Streamlined processes for equipment procurement and asset management systems.
- Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
- Implemented technology solutions to enhance classroom learning environments.
- Conducted training sessions for staff on new software and systems integration.
Sales Associate
Bath and Body Works
01.2002 - 01.2005
- Served as responsible member of management, handling all aspects of cash register procedure, achieved sales goals, assisted customers, trained staff, and maintained knowledge of new product.
Paraprofessional
Shirley School District
01.1998 - 01.2003
- 1:1 assistant to a special needs student, classroom assistant, Speech and Language assistant, implement lessons, office and clerical duties.
Education
Diploma -
Oak Harbor High School
Oak Harbor, WASkills
- Vendor coordination and scheduling
- Candidate assistance and support
- IT troubleshooting
- Software installation and hardware upgrades
- Exceptional customer service
Accomplishments
- Improved community and region by providing convenient and accessible services for academic, professional, and health-related testing, which supports student success, workforce development, and public health, by the addition of 3 exam vendors.
Certification
- Certificate Course “How to Fix, Maintain and Upgrade PCs”
- Various educational institution courses, certificates & seminars
SUMMARY OF QUALIFICATIONS
Outstanding communication, customer service and interpersonal skills, poised, professional and patient when dealing with clients, ability to multitask and prioritize effectively, professional experience in Help Desk and Technical Support, expert knowledge of computer hardware, software, and peripheral equipment as well as set-up and installation. Works well independently, or part of a team, Excellent documentation and organizational skills, Proficient; MS Office Suite, Google Products, Web-based applications
Timeline
Testing Center Administrator
Vermont State University
01.2019 - Current
Technology Specialist
Ayer Shirley Regional School District
01.2003 - 01.2016
Sales Associate
Bath and Body Works
01.2002 - 01.2005
Paraprofessional
Shirley School District
01.1998 - 01.2003
Diploma -
Oak Harbor High School