KAREL EHLERS

• Processed daily all ACH related transactions including origination exceptions while remaining in compliance under NACHA regulations.
• Reviewed Remote Deposit Capture items using fraud analysis to mitigate risk.
• Researched and resolved discrepancies, accounting errors, and outages of general ledger accounts.
• Maintained knowledge regarding ODFI’s and RDFI’s regulatory changes when handling returns, return timeframes and Regulation E for audit compliance.
• Timely and accurately responded to government reclamations of federal benefit payments by completing account research and remitting funds where applicable to comply with the U.S. Treasury’s regulations.
• Ensured all member inquiries and concerns were researched and addressed timely and accurately to avoid escalation.
• Identified and created ways to streamline workflow processes, including procedure updates and revisions.
• Processed and balanced incoming and outgoing wire activity ensuring all critical deadlines were met.
• Maintained knowledge of federal and state laws and regulations related to credit union compliance including but not limited to Bank Secrecy Act (BSA), Identity Theft Red Flags and Office of Foreign Assets Control (OFAC).

· Open new and existing accounts via mail and online

· Update member records

· Responsible to process all Abandon Property will all states within the US

· Closeout accounts, post legal notices, send funds to states

· Research all member issues submitted via Activity Manager

· Process and research all copies of checks, statements

· Process Restraining notices, POAs, Trusts, subpoenas, tax levies, child support notices

· Maintain all W8 and W9, all tax reporting notices

· Document management scanning, signature cards, legal documents, archived documents

· Process all deceased claims, closeouts or account maintenance

· Handle IRA mail in requests

· Assist with updating and writing new procedures

· Perform Core data testing for upgrades and new releases

· Meet and exceed all SLAs defined for all functions and processes

· Understands the basis for procedures and legal regulatory restrictions, adherence to all procedures and standards

· Meet individual goals as applied to job functions

· Generate and communicate process improvement ideas

· Engage in conflict resolution process

· Cross-train for other functions in the Deposit Service unit and assume additional responsibilities as required

· Work in collaboration and partnership with other team members

• Processed banking transactions including but not limited to deposits, withdrawals, check items, account holds, US Saving Bonds, and loan payments
• Balanced currency, coins and checks in cash drawer daily
• Developed and maintained relationships to recommend products and services to new and existing customers
• Complied with all Bank issued policies which included Information Security/Cybersecurity Policy,
• BSA and OFAC requirements
• Ethically conducted operational tasks related to protecting client and bank assets including accounting for cash and negotiable instruments under dual control, and completing logs and other recorded processes to ensure the accuracy of all regulatory and procedural documentation
• Serviced ATM machines, safe deposit areas, and vault drops.