Summary
Overview
Work History
Education
Skills
Current Job
References
Certification
Timeline
Generic

COLLEEN R. ANGELONI

EGG HARBOR TWP,NEW JERSEY

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.


Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Dedicated Legal/Managerial professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.


Hardworking and passionate job seeker with strong organizational skills Ready to help achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Driven Paralegal/Manager successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction. Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth. Legal professional with strong skills in writing, organizing and project managing cases related to Family, Workplace and all facets of municipal, state, federal contract, compliance, responsible, gaming, anti-money, laundering law. Expertly conducts research, collects witness statements and organizes files. Experienced working with diverse populations to optimize representation. Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Manager of Operations - Paralegal

DeSantis Group NY NJ
04.2023 - Current
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Managed cross-functional teams for successful project completion and timely delivery.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Reduced overall property expenses by implementing cost-effective maintenance strategies and negotiating vendor contracts.
  • Maintained high occupancy rates through effective marketing efforts and excellent customer service for prospective tenants.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Coordinated emergency response plans for various scenarios, ensuring the safety of tenants and minimizing property damages during incidents.
  • Established strong relationships with local vendors, securing favorable pricing on materials and services for the property.
  • Communicated effectively with diverse tenant populations, addressing concerns professionally while maintaining a positive rapport with residents.
  • Oversaw capital improvement projects from planning stages through completion while staying within budgetary constraints.
  • Monitored financial performance of the property closely; generated accurate reports for owners or management companies on a monthly basis.
  • Ensured compliance with local laws and regulations related to housing standards and rental agreements by conducting thorough documentation reviews.
  • Handled eviction proceedings when necessary; worked closely with legal counsel to protect landlord''s rights and interests throughout process.
  • Improved property curb appeal by maintaining landscaping, exterior lighting, and signage consistent with the community''s aesthetic standards.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Administered operations to handle needs of more than 250 tenants across 17 commercial and industrial properties.

CX Customer Advocate

DraftKings LLC
12.2022 - Current
  • Enhanced team performance by implementing effective training and coaching strategies.
  • Achieved success in regional tournaments through rigorous practice sessions and continuous skill development.
  • Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
  • Increased player retention rates by creating a supportive environment and addressing individual needs.
  • Collaborated with coaching staff to develop specialized drills for strengthening specific skill sets.
  • Implemented detailed game plans, resulting in consistent wins against competitive opponents.
  • Analyzed game footage to identify areas of improvement and devise targeted training sessions accordingly.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Streamlined communication channels for improved responsiveness to customer inquiries.
  • Collaborated with team members to ensure consistent high-quality service delivery across the organization.
  • Conducted thorough research to provide accurate information and resolve complex issues for customers.
  • Utilized data-driven insights to identify areas for improvement in customer interactions and implemented changes accordingly.
  • Trained new employees on company policies, best practices, and strategies for maintaining exceptional customer relations.
  • Participated in cross-functional teams to develop new products or services tailored to customer needs.
  • Provided timely support during high-traffic periods, ensuring all customers received prompt assistance and resolution of issues.
  • Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
  • Served as a liaison between clients and internal departments to facilitate seamless coordination of efforts towards meeting client objectives.
  • Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
  • Fostered an environment that encouraged open communication among team members, leading to increased collaboration and problem-solving capabilities.
  • Increased overall efficiency by streamlining workflows within the customer advocate team.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Listened to customers in actively to assess issues and provide accurate information.

Workers Comp Paralegal

MATARAZZO & LUBCHER
12.2022 - 04.2023
  • Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
  • Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
  • Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
  • Collaborated with cross-functional teams to ensure project success, resulting in improved workflow efficiency.
  • Mentored new hires, providing comprehensive training that resulted in faster skill acquisition and higher job performance.
  • Implemented cost-saving measures, reducing overhead expenses without compromising product quality or employee satisfaction.

Self Employed

Colleen Angeloni, LLC
07.2011 - 01.2022
  • Various Attorneys Per Diem Work, REMOTE & Own & Operated 4 Internet Based Outlets

PARALEGAL

Marc Friedman, Esquire
01.2000 - 07.2010
  • Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
  • Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
  • Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
  • Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
  • Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
  • Facilitated efficient case resolution by attending depositions, hearings, mediations, and trials as necessary to assist attorneys in the presentation of evidence or arguments.

Paralegal/Legal Secretary

STEPHEN A. BROWNDORF, ESQUIRE
01.1988 - 01.1995
  • Family Law
  • Scheduled and made appointments for 5 attorneys.
  • Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
  • Collaborated with attorneys to prepare comprehensive trial materials, assisting in successful case outcomes.
  • Conducted detailed legal research to support case strategy development and enhance attorney knowledge.
  • Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.

Paralegal/Clerk

ATLANTIC CITY MUNICIPAL COURT
01.1988 - 01.1990
  • Municipal Court Matters Well Versed in Title 2C Criminal code and Title 39.
  • Supported risk mitigation efforts by assisting in the preparation of due diligence reports on potential clients or business partners.
  • Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.
  • Conducted background investigations on defendant.
  • Created weekly, monthly and quarterly expense reports.
  • Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.

Education

Holy Spirit High School
Absecon, NJ

HS Diploma -

Mainland Regional High School
Linwood, NJ
1986

Paralegal - Legal Assistant

National Academy of Paralegal Studies
New York, NY
1989

ICLE Continuing Education Courses Annually

Skills

  • Ability to search, find answers, and instruct players on remedies to a wide variety of issues
  • Great written communication skills
  • Experience with gambling industry and industry terminology, standard promotions, and gameplay
  • Computer literate and knowledgeable in Word, Microsoft Office; Word Perfect; Excel; Adobe Zendesk; slack; etc
  • Financial Reporting, Organizational Skills, Attention to Detail
  • Logistics Management, Resource Allocation, Vendor Relations
  • Customer Service
  • Risk Management; Financial Intelligence; Enhanced Due Diligence
  • Evidence Gathering; Investigative Interviewing; Anti-Terrorist Financing
  • Fraud Investigation; Regulatory Reporting
  • Know Your Customer
  • Cross-Border Investigations; Suspicious Activity Reporting
  • Risk Assessment; AML Regulations Expertise
  • Compliance Management; General Accounting

Current Job

DraftKings LLC, CX Support Agent, Communicate effectively with players and address both comments and concerns via Live Chat and Email (assisting with general concerns, manual ID verification, account management, responsible gaming issues), Troubleshoot technical issues (computer, browser, application installation, or any other technical issues to assist the player in successful account creating and an enjoyable gaming experience), Assist players with specifics about promotions, loyalty programs, and terms and conditions, Escalate all necessary issues to management in a timely fashion, Perform payment approvals for small transactions while following processes to identify Fraud, AML, and risk, Other duties as necessary and/or assigned

References

  • STEPHEN BROWNDORF, ESQUIRE, 609-457-9121 (CELL), 609-601-2323 (OFFICE), 2106 New Road, 2-F, Linwood, NJ, 08221
  • AMY WEINTROB, ESQUIRE, 609-432-8636 (cell), 609-344-5161 (office), 30 S New York Ave # 3, Atlantic City, NJ, 08401

Certification

  • CNP - Certified Notary Public

Timeline

Manager of Operations - Paralegal

DeSantis Group NY NJ
04.2023 - Current

Workers Comp Paralegal

MATARAZZO & LUBCHER
12.2022 - 04.2023

CX Customer Advocate

DraftKings LLC
12.2022 - Current

Self Employed

Colleen Angeloni, LLC
07.2011 - 01.2022

PARALEGAL

Marc Friedman, Esquire
01.2000 - 07.2010

Paralegal/Legal Secretary

STEPHEN A. BROWNDORF, ESQUIRE
01.1988 - 01.1995

Paralegal/Clerk

ATLANTIC CITY MUNICIPAL COURT
01.1988 - 01.1990

Holy Spirit High School

HS Diploma -

Mainland Regional High School

Paralegal - Legal Assistant

National Academy of Paralegal Studies

ICLE Continuing Education Courses Annually

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COLLEEN R. ANGELONI