Colleen A. Skakel
Orange,NJ
Summary
Highly Organized, Dedicated Administrative Professional with over 15 years of experience providing Comprehensive Support in Education, Retail, Medical and Non-Profit Sectors. Maintained, Delivered Efficient and Exceptional Services in Fast Paced Environments. Seeking a Challenging and Satisfying position that offers Opportunities for Future Advancements.
Overview
35
35
years of professional experience
Work History
Academic Interventionist
BURCH CHARTER SCHOOL OF EXCELLENCE
08.2023 - 11.2024
- Assist Teachers – In Homerooms with Students who are having Temporary Challenges and/or with Advanced Students
- Assisted in Office for Office Manager or Administrative Assistant when deemed necessary
- Assisted with Classroom Coverage When deemed necessary {Substitute Certified}
- Distribute or Collect Instructional Materials to/from Students
- Work with Students in Small Groups, Guided Reading, and Math or during Computer Usage
- Assist with Collecting and Grading Classroom Assignments/Homework/Bulletin Boards
- Assist with Afterschool, Saturday Academy Classes and Summer Enrichment Programs
- Performs, However, Not Limit to Duties including Attending Staff Meetings and Staff In-Service Workshops
- Organized regular communication with parents regarding student progress and improvement strategies.
- Actively participated in school-wide initiatives aimed at promoting a culture of academic excellence and continuous improvement.
- Worked with small groups of students to provide research based Tier II and Tier III interventions.
- Conducted assessments to identify specific areas needing improvement and developed targeted intervention plans accordingly.
- Coordinated with other school staff members to ensure seamless integration between intervention services and classroom instruction.
- Observed teachers in classrooms and offered insights to enhance teaching-learning situation.
- Maintained detailed records of all interventions implemented, ensuring accurate documentation for future reference and evaluation purposes.
Teacher’s Assistant
EAST ORANGE BOARD OF EDUCATION
01.2010 - 08.2023
- Assist Teachers - Homeroom, Art, Performing Arts, and Physical Education Classes
- Assist with Copying, Faxing and/or Obtaining Supplies when deem necessary
- Check and Record Students Attendance – report any discrepancies
- Assist with “Proctoring” while students took tests
- Assist with Coverage when deemed necessary {Substitute Certified}
- Distribute and/or Collect instructional materials to/from Students
- Maintain Bulletin Board and/or Learning Displays are up-to-date
- Work with Students in Small Groups and/or or during Computer Usages
- Monitor Students awaiting pick-up - - make calls when deemed necessary
- Performs however not limit to duties including attending Staff Meetings and Attend Staff In-Service & Workshops – assist with filing of students work when deemed necessary
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Key Holder/Sales Lead/Customer Service Representative
FRANCESCA’S
08.2018 - 11.2020
- Responsibilities included assisting the Manager and District Managers
- Opened & Closed Boutique/Prepared Cash Deposits/Assisted with Floor Sets
- Oversaw & monitored each Stylist to ensure our guests received “Exceptional Shopping Experience”
- Respond to our Guests Requests {in-store or by telephone when deemed necessary}
- Track and record hourly Sales Progress as it pertains to overall goals {discuss with Stylists}
- Make sure the Boutique is Visually Appealing for our New or Returning Guests
- Replenish/Mark down items per Projected Sales/Dress Mannequins when deemed necessary
- Submit reports to District Lead/Complete daily settlements at closing/Match bank deposits
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Unit Secretary
KESSLER INSTITUTE FOR REHABILITATION
12.2006 - 03.2009
- Assist Doctors and Nurses on Daily Basis
- Print Advance Notices as updates are received
- Prepare New Patients Charts; Face Sheets and Labels as information is received
- Dismantle each Patient’s Charts once Discharged
- Make Transportation Arrangements; File all pertinent information
- Maintain and order Office Supplies when deemed necessary
- Fax Doctor’s Prescription Orders to Pharmacy for Patients
- File all pertinent information in each patient charts
- Provide Coverage for other Unit Secretaries when deemed necessary
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Office Specialist/Customer Service Representative
EAST SIDE CARDIAC IMAGING
04.2003 - 09.2005
- All Front Desk responsibilities pertaining to Meeting, Greeting, Scheduling and Canceling Patients Appointments
- Collect all Pertinent Information and Patients Co-Payments
- Obtain and Verify accuracy of Pre-Certification Information
- Prepare, maintain and submit account of patients to the Management Team
- Prepare and Submit Patients Co-Payments, Petty Cash usage along with Internal and External mail to Billing Office
- Type, Fax then Mail Patient’s Stress Tests’ to their Doctors
- All other duties pertaining to ensuring Maintenance of Office
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Supported executive staff, managing calendars, coordinating travel arrangements, and preparing meeting materials as needed.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
- Maintained an organized workplace environment by routinely restructuring workspaces according to evolving needs or priorities.
- Assisted in the preparation of presentations and reports, employing advanced formatting skills for increased readability and impact.
- Facilitated clear communication among team members by drafting professional correspondence and distributing memos as required.
- Increased accuracy in financial recordkeeping by diligently reconciling expense reports and tracking budget expenditures.
Secretary/Administrative Assistant to The Director & The Assistant Director of Administrative Services
UNITED JEWISH APPEAL OF NEW YORK
01.1990 - 04.2003
- Maintain and Schedule Director’s appointments
- Screen then forward Internal & External Calls to appropriate Director
- Screen, Sort and Distribute Internal and External mail to appropriate Director
- Prepare Purchase Orders for appropriate Directors’ Signature
- Fax Purchase Orders to Vendors, Separate then file all Purchase Orders
- Maintain List of Beepers and Cellular Phones Usages/Xerox Machines Meter Readings
- Schedule Car Reservations per the Requisition’s Requests
- Prepare and Distribute Antiquities Awards accordingly to the Requisition’s Requests
- Assist with On-Going Projects when deemed necessary
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Bachelors of Professional Studies - Human Services
AUDREY COHEN COLLEGE A/K/A METROPOLITAN COLLEGE OF NEW YORK
04.1993
Associates of Occupational Studies - Executive Secretary
TAYLOR BUSINESS INSTITUTE
06.1987
Diploma - Office Procedures
PROSPECT HEIGHTS HIGH SCHOOL
06.1982
Skills
- Microsoft Access
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Microsoft PowerPoint
- Google Documents
- Google Meet
- Google Search
- Zoom
- Multi-line Telephone System
- Social-emotional support
- Progress monitoring
- Medical terminology
- Individualized support
- Flexible approach
- Skill building
- Data collection and analysis
- Teamwork and collaboration
- Problem-solving
- Time management
- Continuous professional development
Telephone
973-280-6915, 973-674-2729
Timeline
Academic Interventionist
BURCH CHARTER SCHOOL OF EXCELLENCE
08.2023 - 11.2024
Key Holder/Sales Lead/Customer Service Representative
FRANCESCA’S
08.2018 - 11.2020
Teacher’s Assistant
EAST ORANGE BOARD OF EDUCATION
01.2010 - 08.2023
Unit Secretary
KESSLER INSTITUTE FOR REHABILITATION
12.2006 - 03.2009
Office Specialist/Customer Service Representative
EAST SIDE CARDIAC IMAGING
04.2003 - 09.2005
Secretary/Administrative Assistant to The Director & The Assistant Director of Administrative Services
UNITED JEWISH APPEAL OF NEW YORK
01.1990 - 04.2003
Associates of Occupational Studies - Executive Secretary
TAYLOR BUSINESS INSTITUTE
Diploma - Office Procedures
PROSPECT HEIGHTS HIGH SCHOOL
Bachelors of Professional Studies - Human Services
AUDREY COHEN COLLEGE A/K/A METROPOLITAN COLLEGE OF NEW YORK
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