Colleen Axmann

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Processed daily requests for system access and created accounts with careful consideration as to the level of access and capabilities required.
• Provided Maximo Start Center customization to individuals and groups providing quick access relevant work orders and key performance indicators.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Helped implement and train Maximo Users on the use of Maximo and the Work Flow process.
• Developed a system for cataloging and streamlining software licensing.
• Utilized new capabilities available within current CMMS system as a means to decrease unnecessary 3rd party software and save on unnecessary licensing and maintenance costs.
• Streamlined hardware and software used throughout the warehouse and transportation organization.

• Scheduled and tracked maintenance and construction activity using company CMMS Maximo.
• Ensured preventive maintenance was performed on time or not missed without justification.
• Dispatched crews for every package type and priority level in accordance with procedures.
• Accustomed to working with facility management to acquire charge numbers or facility access when needed.
• Performed quality review of packages before closeout.
• Create daily, weekly, and monthly work schedules for a variety of personnel to include maintenance crews, Zone management, and customers in outlying areas.
• Improved accuracy of preventive maintenance by ensuring proper craft, equipment, job plan, scope, and charge numbers are assigned or updated appropriately.
• Streamlined pm scheduled output for a variety of areas such as Zone 2, DAF, Jasper, Area 5 and other various outlying areas so that crews make the most of their time in remote locations coordinating joint craft efforts.

• Met customer service standards and expectations consistently by effectively communicating and actively listening.
• Utilized CMMS Interim Work Information Management System (IWIMS) and Automatic Civil Engineer Systems (ACES)
• Performed a variety of customer service duties to include identifying real property, processing work requests, data entry for labor hours, quality assurance checks, initiation-finish work product.
• Monitored and coordinated maintenance, repairs, and minor construction performed by over 300 civil engineer craftsmen and approximately 800 facilities.
• Compiled data for weekly maintenance activities to operations management.
• Established and maintained a Facility Management training program.
• Took an active role as Land Mobile Radio Custodian.

Concentration in Business Systems Analysis

Masonry Certificate