Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Colleen Barber

Plano,IL

Summary

Knowledgeable and dedicated customer service professional with over 25 years experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

32
32
years of professional experience

Work History

Quality Control Analyst

Factor75
11.2023 - Current
  • Enhanced product quality by conducting thorough analyses and implementing corrective actions.
  • Improved overall production efficiency by identifying and resolving quality control issues.
  • Reduced customer complaints with consistent monitoring of products for adherence to company standards.
  • Streamlined processes, implementing rigorous testing protocols to ensure product reliability.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.

Office Administrative Assistant

RJ Keck
06.2021 - 10.2023
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and follow up.
  • Facilitated smooth communication between departments, acting as liaison to ensure prompt resolution of issues.

Warehouse Shipping Receiver

Aldi, Inc.
05.2012 - 05.2021
  • Audited order slips, picked products and staged merchandize to be shipped.
  • Used hand-held scanners and physical logs to accurately receive shipments and track item movements.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Conducted regular inventory audits to identify discrepancies and adjust records accordingly.
  • Maintained clean and organized warehouse environment, ensuring efficient operations and minimizing safety hazards.

Support Manager & Dog Obedience Trainer

PetSmart
05.2007 - 04.2016
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
  • Prepared daily cash reports to assist business leaders with key decision making and strategic operational planning.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
  • Conducted informative workshops for pet owners, promoting responsible dog ownership and effective communication methods.
  • Instructed group classes to teach essential obedience commands, fostering well-behaved pets in various settings.
  • Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.

Business Owner/Operator

Happy Tails Pet Care
04.2004 - 09.2011
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Consulted with customers to assess needs and propose optimal service or training solutions.
  • Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
  • Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
  • Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
  • Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
  • Supported positive behavior reinforcement training methods during walks or playtime sessions for better pet obedience outcomes.
  • Gave medication to pets following guidelines from owners.

Wholesale Operations Manager

Verizon Wireless
01.1992 - 04.2004
  • Streamlined wholesale operations by implementing efficient inventory management systems.
  • Increased customer satisfaction with timely order fulfillment and accurate shipment tracking.
  • Reduced operational costs through effective negotiation of contracts with suppliers and carriers.
  • Collaborated closely with sales and marketing teams to ensure alignment on product availability and promotions.
  • Developed strong relationships with key industry partners, expanding our network and increasing business opportunities.
  • Coordinated logistics for special events such as trade shows or product launches, ensuring successful execution and representation of brand.

Education

No Degree - Business Management

College Of DuPage
Glen Ellyn, IL

Skills

  • Self-motivated professional
  • Excellent work ethic
  • Order fulfillment
  • Inventory Management
  • Verbal and written communication
  • Documentation and reporting
  • Information Security
  • Data Entry

Hobbies

I enjoy spending time working in my gardens and training animals.

Timeline

Quality Control Analyst

Factor75
11.2023 - Current

Office Administrative Assistant

RJ Keck
06.2021 - 10.2023

Warehouse Shipping Receiver

Aldi, Inc.
05.2012 - 05.2021

Support Manager & Dog Obedience Trainer

PetSmart
05.2007 - 04.2016

Business Owner/Operator

Happy Tails Pet Care
04.2004 - 09.2011

Wholesale Operations Manager

Verizon Wireless
01.1992 - 04.2004

No Degree - Business Management

College Of DuPage

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Colleen Barber