Personable educator and customer service professional, diligent in problem-solving and effectively managing complex customer interactions. Proven ability to collaborate with team members, grasp new concepts, and adapt to changing demands, ensuring seamless service delivery and customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Private Wilson Reading Practitioner
Owner-Simply Read Tutoring
08.2019 - Current
Exceptional organizational and time management skills allowing for the completion of all goals.
Analyze data to evaluate and monitor progress and guide decisions for next step instruction.
Effectively communicate enhancing a passion for service and ability to establish strong working relationships with students and parents.
Consistently increase 100% of student scores through empathy, individualized service, and understanding of specific student needs.
Maintain up-to-date knowledge of educational trends, research findings, and advancements through self-funded continuing education.
Title 1 Reading Teacher
Akron Public Schools
11.2013 - 08.2019
Created detailed instructional plans to enhance classroom engagement with the use of multimedia resources, promoting active participation in literacy activities.
Served as Title 1 Lead teacher providing professional development and support to colleagues seeking advice and support in addressing the challenges faced by struggling readers, fostering a collaborative approach to student success.
Adapted teaching methods based on the diverse needs of learners within the Title 1 Reading Program, ensuring equitable access to quality instruction.
Maintained accurate records of student data to ensure informed instructional practices for the purpose of continued growth for struggling readers.
Teacher, Kindergarten
Seton Catholic School
08.2011 - 08.2013
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
Promoted digital literacy by integrating technology into curriculum.
Claims Customer Service Representative
John Hancock Insurance
Contributed to a client-centric culture by consistently providing empathetic support during stressful claims experiences, reinforcing the company's commitment to exceptional service.
Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
Demonstrated strong communication skills while developing solid relationships with clients, fostering trust in exceptional customer service.
Education
Bachelor of Science - Speech Pathology And Audiology