Hi, I’m
Colleen Begner
Webster,NY
Summary
Experienced professional with a solid foundation in customer interactions and service solutions. Proficient in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. A collaborative team player who thrives in evolving environments, dedicated to achieving results through efficient and empathetic service delivery. Recognized for reliability and proactive approach in meeting customer and organizational objectives. Specializing in event coordination with a demonstrated history of planning, organizing, and executing successful events. Skilled in vendor management, budget oversight, and logistics, with a strong emphasis on teamwork and tangible outcomes. Adaptable and dependable in high-pressure scenarios, consistently delivering results and fostering positive outcomes.
Overview
2024
years of professional experience
Work History
AMERICAN HEART ASSOCIATION
Region Business Operations Director
05.2022 - 06.2023
Job overview
- Supervised team of support staff
- Lead coordinator on multiple events and assisted on many others
- Provide staff leadership, management, and development of assigned team, ensuring effective delegation of work, completion of projects and achievement of identified goals and objectives
- Allocating administrative and logistics support for ongoing and ad-hoc projects including, but not limited to, data entry, reporting, processing invoices, event planning and logistics, day-of-event support, problem resolution and other duties as needed
- Conduct Pre-event risk assessment reviews
- Facilitate routine group training on various financial and operations topics
- Work with teams of staff from different departments to plan and execute in-person and/or virtual events
- Consulting, training and coaching on various software systems and tools used for fundraising events
- Regularly communicate and coordinate priorities and timelines with manager, team, and customers
- Maintaining high level of service by responding to customer inquiries both internally and externally
- Preparing presentations, instructions, correspondence, and documentation for various events, meetings and trainings
- Regularly participated in continuous process improvement efforts
- Travel within assigned regions and events throughout New York and Pennsylvania
AMERICAN HEART ASSOCIATION
Office Manager / Operations Director
04.2018 - 06.2022
Job overview
- Managed the Rochester and Buffalo offices of the American Heart Association
- Financial responsibilities included caging and reconciling daily bank deposits and check processing from fundraising efforts of the development staff
- Directly planned and executed multiple live events
- Direct supervision of Event Coordinators including 4 additional campaigns and all other related events
- Managed staff meetings and board of directors' meetings to include any shared materials and reports
- COVID - 2020 Once COVID sent everyone home, all related business duties turned virtual / hybrid with going into local office 1 to 2 days weekly to process donations and mail
- All events flipped from in person to fully virtual experiences
- Opportunity to use new resources including Zoom, Greater Giving online auctions, Bizzabo Events and Event.Gives (virtual event/fundraising platforms) were programs used to facilitate different events
AMERICAN HEART ASSOCIATION
EVENT COORDINATOR, ROCHESTER HEART WALK & RUN
03.2012 - 04.2018
Job overview
- Managed event logistics and operations.
- Create and manage a healthy, educational and fun fundraising events for the Rochester Community
- Support the Fundraising Director by establishing positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Build and facilitate email communication to participants
- Manage vendor relationships including negotiating in-kind donations, discounts and contracts
- Design the event space including layout, walk route, recruitment of volunteers and day of event management of all
- Coordinated with City and Police Department each year to coordinate the route, traffic, parking, permits etc. to accommodate the over 7,000 average participants that participated on walk day
LUCID, INC.
Marketing Communications & Event Coordinator
05.2006 - 01.2012
Job overview
- Handled all aspects of trade show coordination including researching shows to exhibit, pre-show sign-ups, travel planning for multiple show staff, and equipment logistics
- Assisted in all company marketing efforts including postcard campaigns, email distribution, website content and design and print design work to accomplish goals of increased traffic at trade shows, build awareness of VivaScope product and drive additional visits to website
- Supervised part-time graphic designer on all marketing collateral design and execution resulting in rollout of new VivaScope and VivaNet marketing brochures, successful postcard campaigns and patient information in doctor's offices
- Handled all aspects of other Lucid sponsored events; training courses, social receptions, other company sponsored events
- Securing venues, invitations, food and beverage, feedback survey compilation and final wrap up of all expenses and outcome of event
Additional Experience
Various Positions
1994 - 2006 (12 education.years_Label)
Job overview
- Ayuda, Rochester, NY | Director of Business Operations/Concierge
- Hilton Garden Inn, Shelton, CT | Assistant General Manager
- Holiday Inn & Suites, Victor, NY | Assistant General Manager
- Ayuda, Rochester, NY | Director of Business Operations/Concierge
- Special Events Services, Columbia, SC / Remote | Event Coordinator / Reservations Specialist
- AmeriSuites Hotel, Columbia, SC | Assistant General Manager
- Holiday Inn Express, Columbia, SC | Assistant General Manager / Director of Sales
- Extended Stay America, Columbia, SC | Assistant General Manager
- Radisson Hotel Rochester Plaza, Rochester, NY | Front Desk Clerk / Front Desk Supervisor
Education
PENFIELD HIGH SCHOOLPenfield, NY
06.1993
Skills
- Microsoft Office proficient
- Microsoft Dynamics 365
- Microsoft Teams
- Intelligent decision-making
- Vendor & Supplier Management
- Teamwork and Collaboration
- Effective communication with all levels of staff, volunteers and management
- Event, Meeting Planning and Execution
- Marketing
- Hospitality
- Canva
- Customer Service
- Staff and Office Management
- Onboarding and training
- Decision-making capabilities
- Creative Problem Solver
- Active Listener / Empathetic
- Organizational Skills
- Project Management
Leadership Experience
American Heart Association, 2000 - 2011, Logistics Planning Team
Work Preference
Work Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionHealthcare benefitsPaid time offTimeline
Region Business Operations Director
AMERICAN HEART ASSOCIATION
05.2022 - 06.2023
Office Manager / Operations Director
AMERICAN HEART ASSOCIATION
04.2018 - 06.2022
EVENT COORDINATOR, ROCHESTER HEART WALK & RUN
AMERICAN HEART ASSOCIATION
03.2012 - 04.2018
Marketing Communications & Event Coordinator
LUCID, INC.
05.2006 - 01.2012
Various Positions
Additional Experience
1994 - 2006 (12 education.years_Label)
PENFIELD HIGH SCHOOL
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