Colleen Billings
Montrose
Summary
Dynamic professional with a proven track record at Skyview Rehabilitation and Healthcare, enhancing admissions processes and streamlining HR operations. Leveraged data management and effective communication to boost efficiency and maintain regulatory compliance. Excelled in team collaboration and problem-solving, significantly improving customer service and operational workflows.
Overview
11
11
years of professional experience
Work History
Admissions Coordinator
Skyview Rehabilitation and Healthcare
Croton On Hudson
08.2019 - Current
- Helped patients with admissions process and adhered to state and federal laws.
- Coordinated with admission team to schedule admission and recruitment programs.
- Prepared reports for senior management regarding admissions trends or outcomes.
- Managed communication with prospective students and families, providing detailed information about programs and admissions criteria.
- Managed sensitive information with discretion and in compliance with confidentiality policies.
- Planned, administered and controlled budgets.
- Assessed and improved admissions processes for efficiency and effectiveness, incorporating feedback from students and staff.
- Stayed up-to-date with program, tuition and scholarship details to provide complete and accurate information to prospective students.
- Completed document faxing, bookkeeping and accurate filing.
- Developed and implemented strategies to improve the admissions process.
- Assisted in the review of applications, transcripts, and other documents for admission decisions.
- Resolved any issues related to the admission process in a timely manner.
- Maintained accurate records of admissions data and statistics.
- Coordinated admissions process from initial inquiry to enrollment, ensuring a smooth and efficient experience.
- Maintained up-to-date knowledge of regulatory and compliance requirements affecting admissions.
- Organized and conducted campus tours and information sessions to showcase facilities and academic offerings.
- Answered application and enrollment inquiries from public via telephone or email.
- Reviewed enrollment contracts prior to submission.
- Collaborated with financial aid department to assist candidates with scholarship and aid applications.
- Collaborated with other departments within the university to ensure smooth operations of the admissions office.
- Developed and maintained strong relationships with educational consultants and school counselors to facilitate referrals.
- Handled insurance claim duties and verified that each met standards of admissions.
- Explained school policies and enrollment process to students and families.
- Conducted walk-in and scheduled facility tours for prospective students.
- Trained and supervised admissions staff and volunteers, ensuring adherence to policies and procedures.
Human Resources and Administrative Assistant
Skyview Rehabilitation and Healthcare
Croton On Hudson
11.2018 - 08.2019
- Assisted with the development of training programs for staff members.
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
- Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
- Prepared reports on HR metrics for senior management review.
- Maintained employee records in compliance with state and federal regulations.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Conducted orientation sessions for new employees.
- Performed administrative tasks related to payroll processing or benefit administration.
- Updated employee database with changes in job title, salary information or contact details.
Lead Receptionist
Skyview Rehabilitation and Healthcare
Croton On Hudson
07.2016 - 11.2018
- Coordinated pick-up and delivery of express mail services.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Collated, bound and stored computer-generated reports.
- Managed petty cash transactions for small purchases made by staff members.
- Handled administrative duties such as filing documents, printing reports, scanning files.
- Assisted with onboarding of new employees by providing orientation information and support.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Scheduled appointments for staff members, clients, and customers using an electronic calendar system.
- Monitored office supplies inventory levels and placed orders when necessary.
- Sorted incoming mail and directed to correct personnel each day.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Greeted customers, answered general questions and directed to appropriate locations.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Transcribed tapes and notes from meetings into prescribed formats.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Developed strong relationships with vendors to ensure timely delivery of goods and services ordered by the company.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
Part Time Receptionist
Skyview Rehabilitation and Healthcare
Croton On Hudson
08.2014 - 07.2016
Education
High School Diploma -
Hendricks Hudson High School
Montrose, NY06-2013
Skills
- Admissions process
- Data management
- Report preparation
- Regulatory compliance
- Effective communication
- Customer service
- Team collaboration
- Problem solving
- Computer literacy
- Strong organization
- Business correspondence writing
- Records maintenance
- Well-versed in insurance
- Multitasking Abilities
- Professionalism
Timeline
Admissions Coordinator
Skyview Rehabilitation and Healthcare
08.2019 - Current
Human Resources and Administrative Assistant
Skyview Rehabilitation and Healthcare
11.2018 - 08.2019
Lead Receptionist
Skyview Rehabilitation and Healthcare
07.2016 - 11.2018
Part Time Receptionist
Skyview Rehabilitation and Healthcare
08.2014 - 07.2016
High School Diploma -
Hendricks Hudson High School
Similar Profiles
Kennon RoweKennon Rowe
Certified Nursing Assistant at American Healthcare, LLC Heritage Hall Healthcare, Rehabilitation CentersCertified Nursing Assistant at American Healthcare, LLC Heritage Hall Healthcare, Rehabilitation Centers
LINDA L. DALLASLINDA L. DALLAS
Care Taker at HEALTHCARE, Health Force Home Healthcare, Niagara Lutheran Homes, RehabilitationCare Taker at HEALTHCARE, Health Force Home Healthcare, Niagara Lutheran Homes, Rehabilitation
Kelly O'ConnellKelly O'Connell
Registered Nurse Manager at Richmond Center For Rehabilitation And HealthcareRegistered Nurse Manager at Richmond Center For Rehabilitation And Healthcare
Elizabeth MillerElizabeth Miller
Front Desk Receptionist at All In One DentalFront Desk Receptionist at All In One Dental
Ethan CinaEthan Cina
Landscape Worker at Hidden Springs ResortLandscape Worker at Hidden Springs Resort