Committed and hardworking [CSR] with 10 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Organized CSR experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor. Motivated [ in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Colleen Birch
HOME HEALTH AIDE
Gary,IN
Summary
Overview
15
years of professional experience
Work History
Wood Dale Tobacco Wood Dale , Illinois
Cashier
08.2019 - Current
Job overview
- Reviewed and resolved differences between accounting information and cash drawer.
- Checked prices for customers and processed items sold by scanning barcodes.
- Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Educated customers on promotions to enhance sales.
Smith’s Food And Drug Los Lunas , New Mexico
Cashier
07.2017 - 08.2019
Job overview
- Reviewed and resolved differences between accounting information and cash drawer.
- Performed cash, card and check transactions for customer purchases.
- Handled
customer
complaints
and
concerns
and escalated to direct supervisor for quick resolution. - Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Supported front end procedures to keep items well-stocked to prevent shrinkage.
Peralta, NM
Giant / Western Refining Assistant Manager
05.2015 - 11.2017
Job overview
- Experience managing people, multi-departments, and store/unit.
- Demonstrate proficiency with scheduling, retail front-end/office management.
- Performed and managed inventory and payroll administration.
- P&L analysis, project management, and human resource management.
- Great expertise with interviewing techniques and procedures, and general retail hiring practices.
Family DollarAlbuquerque, NM
Customer Service
06.2012 - 04.2015
Job overview
- Tracked daily sales • Responsible for payroll and time cards.
- Processed daily store revenue along with balancing bank records.
- Expert knowledge of providing exceptional customer service to our armed service members as well as our police department.
Kaufmans WestAlbuquerque, NM
Customer Service Representative
11.2009 - 06.2012
Job overview
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned to maintain an effective and profitable store operation.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
Education
Amundsen Chicago, IL
GED
University Overview
Skills
- Coaching and developing talent Building morale Challenge peers with creativity and ideas
- Organizational and time management Creating and implementing training Attention to detail
- Driving performance Knowledge of products and services
- Attention to detail
- Coaching
- Creativity
- Customer service
- Office management
- Payroll
- POS
- Project management
- Sales
- Time management
- Cash register operations
- Product upselling
- Stocking and Replenishing
- Liquor Law Compliance
- Drawer Management
- Cash Drawer Management
- Merchandise Restocking
- Cash Register Operation
- Refund Handling
- Cleaning and sanitizing
- Delivery
- Driving
- Funds
- Hiring
- Human resource
- Inventory
- Managing people
- Organizational
- Police
- Processes
- Retail
- Scheduling
- Customer assistance
- Payment collection
- Refunds and exchanges
- Point of Sale Knowledge
- Identification Checks
- Cash Drawer Management
- Bagging and Packaging
- ID Verification
- Product and Service Sales
- Retail Merchandising
Timeline
Cashier
Wood Dale Tobacco
08.2019 - Current
Cashier
Smith’s Food And Drug
07.2017 - 08.2019
Giant / Western Refining Assistant Manager
05.2015 - 11.2017
Customer Service
Family Dollar
06.2012 - 04.2015
Customer Service Representative
Kaufmans West
11.2009 - 06.2012
Amundsen
GED
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