Colleen Blanck

• Delivered a professional and compassionate first impression for patients and families in a high-volume Behavioral Health & Addiction Services setting.
• Accurately handled patient registration, insurance verification, and secured necessary pre-authorizations to avoid care delays.
• Consistently collected co-pays and deductibles at the time of service, improving front-end revenue capture.
• Educated patients on insurance coverage, financial obligations, and assistance programs to increase satisfaction and reduce stress.
• Managed a multi-line phone system to schedule appointments, handle inquiries, and ensure prompt follow-up with patients.
• Maintained strict HIPAA compliance while collaborating with clinicians and administrative staff to streamline patient flow and enhance care coordination.

Dynamic and results-driven Restaurant Manager with full accountability for all front-of-house operations at a high-volume, casual dining restaurant. Successfully led a diverse team to deliver outstanding guest experiences while driving revenue growth and operational efficiency. Skilled in staff leadership, financial management, and marketing initiatives, with a proven track record of building strong teams, optimizing performance, and ensuring consistent service excellence.

Key Responsibilities:

• Hiring, training, and managing staff: Recruited, interviewed, hired, and terminated employees as necessary. Provided hands-on training and ongoing coaching to ensure high performance and guest satisfaction.
• Scheduling: Created and managed all front-of-house schedules to maintain proper staffing levels while controlling labor costs.
• Financial accountability: Ran end-of-day sales reports, reconciled cash drawers, counted money, and made accurate daily bank deposits.
• Marketing and promotions: Posted daily specials and promotions on social media platforms and the restaurant website to increase visibility and sales.
• Team leadership: Led quarterly staff meetings to review goals, improve processes, and boost morale.
• Customer service: Actively engaged with guests to ensure excellent service, address concerns, and maintain a welcoming atmosphere.
• Operational management: Oversaw inventory, supply ordering, vendor relationships, and ensured adherence to health and safety regulations.
• Problem-solving: Responded quickly to operational issues, employee concerns, and customer feedback to maintain smooth operations.