Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colleen Bloom

Scranton,PA

Summary

Dynamic hospitality professional with extensive experience at Days Inn Hotel, excelling in guest relations and problem-solving. Proven track record of enhancing customer satisfaction through exceptional service and effective cash handling. Skilled in front desk management and adept at utilizing reservation systems to streamline operations and foster repeat business.

Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

Days Inn Hotel
02.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.

Line Cook

Dave & Buster's
03.2024 - 06.2025
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Plated and presented all dishes to match established restaurant standards.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.

Supervisor

KFC
06.2017 - 02.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Packer Associate

Kane
01.2019 - 05.2023
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Completed high-volume packing assignments quickly while maintaining strict quality standards.
  • Supported quality control efforts by inspecting products for defects before packaging.
  • Reduced product damage rates by carefully handling items during the packing process.
  • Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
  • Maintained clean and safe work environment, adhering to company safety regulations and policies.
  • Kept accurate records of packed items, updating tracking systems as needed for easy reference later on in the process.
  • Collaborated with team members to ensure timely completion of daily packing tasks.
  • Increased customer satisfaction with properly packaged items, ensuring secure delivery and minimal returns.
  • Operated various types of equipment, including pallet jacks and hand trucks, to move items efficiently around the warehouse.
  • Contributed to warehouse organization by keeping packing area tidy and free from clutter.
  • Selected appropriate packaging materials based on product specifications, ensuring optimal protection during transit.

Education

GED -

Scranton High School
Scranton, PA

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Time management
  • Credit and cash payments
  • Guest relations
  • Oral and written communications
  • Hospitality service expertise
  • Guest accommodations
  • Listening skills
  • Microsoft office
  • Front desk management
  • Reservation systems
  • Administrative skills
  • Administrative support
  • Housekeeping
  • Front office support
  • POS systems
  • Clerical duties
  • Room assignments
  • Registration processing
  • Registration
  • Sales expertise
  • Reservations
  • Training and mentoring

Timeline

Line Cook

Dave & Buster's
03.2024 - 06.2025

Front Desk Agent

Days Inn Hotel
02.2024 - Current

Packer Associate

Kane
01.2019 - 05.2023

Supervisor

KFC
06.2017 - 02.2025

GED -

Scranton High School

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