Colleen Boyer
Seattle,WA
Summary
Versatile and dynamic professional with a proven track record at Virginia Mason Staffing Resource Pool, excelling in patient scheduling, team collaboration and customer service. Demonstrated ability to streamline operations, enhancing patient satisfaction and team efficiency. Skilled in HIPAA compliance and renowned for exceptional communication, ensuring meticulous attention to detail and reliability in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Clinic Service Representative
Virginia Mason Staffing Resource Pool
10.2023 - Current
- Quickly learned departments flow and preferences to best support staff and patients
- Supported clinical staff by performing administrative tasks, such as preparing charts, filing documents, and updating contact information.
- Streamlined clinic operations by effectively managing patient flow, front desk activities, and medical record updates.
- Managed appointment scheduling, rescheduling or canceling requests professionally, minimizing disruption to clinic operations and maximizing patient satisfaction.
- Ensured accurate billing and insurance verification, resulting in timely payments for services rendered.
- Proved flexibility and good communication moving between clinics with short notice.
Host
Deluxe Bar and Grill
09.2023 - 11.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Virtual Administrative Assistant (Part Time)
CareerLaunch LLC
01.2021 - 10.2023
- Displays professionalism, integrity, and accountability while proactively handling day-to-day tasks—demonstrating organizational skills, strong attention to detail, and an ability to problem solve while navigating unpredictable situations
- Provides support for calendar management and scheduling, task planning and execution, written correspondence andcommunication, multi-project management, and on-demand problem solving to address unplanned changes and concerns
- Diligently executes tasks and sets priorities based on availability, capabilities, and resources—promptly managing workflows, addressing deficiencies, and maintaining an organized workspace to ensure timely and efficient completion
- Demonstrates a willingness to take on ad-hoc responsibilities while embracing unpredictable circumstances in both in-person and remote environments—identifying requirements and gathering the resources necessary to complete additional tasks
- Identifies and introduces process improvements designed to streamline workflows and support special assignments, projects, and ad hoc duties—demonstrating a commitment to excellence that is reflected in output and performance
- Compiles all necessary information before drafting thoughtfully written messages, emails, and correspondence across various digital platforms and systems—leveraging a keen eye for detail to ensure content is grammatically correct and accurate
Private Nanny
Private Households
08.2013 - 09.2023
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Planned age appropriate activities to help children meet milestones and provide fun learning and enrichment opportunities.
- Prepared healthy, age-appropriate snacks and meals, managing allergy concerns or dietary restrictions.
Barista
Aloha Cafe
03.2013 - 09.2013
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed promotion and execution of weekly specials
Team Member
Coldstone Creamy
06.2008 - 07.2010
- Provided fun, upbeat customer service creating on demand ice cream creations, maintaining an allergen free environment when needed.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts including learning and performing closing duties.
- Contributed to team success by completing jobs quickly and accurately.
Education
Associates Of Arts (Courses Completed) -
Shoreline Community College
Seattle, WASkills
- HIPAA Compliance
- Patient Scheduling
- Proficiency in Cerner Programs
- Task planning and prioritizing
- Strong Communication Skills
- Customer Service
- Problem-solving skills
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Team Collaboration
- Phone Etiquette
Leadership & Volunteer Experience
Board Member, Seattle Ladies Choir 2022-Present
Timeline
Clinic Service Representative
Virginia Mason Staffing Resource Pool
10.2023 - Current
Host
Deluxe Bar and Grill
09.2023 - 11.2023
Virtual Administrative Assistant (Part Time)
CareerLaunch LLC
01.2021 - 10.2023
Private Nanny
Private Households
08.2013 - 09.2023
Barista
Aloha Cafe
03.2013 - 09.2013
Team Member
Coldstone Creamy
06.2008 - 07.2010
Associates Of Arts (Courses Completed) -
Shoreline Community College
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