Hi, I’m
Colleen Branch
Greenwell Springs,LA
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
10
years of professional experience
Work History
Elgin's Fine Jewelry
Sales Associate
05.2024 - 08.2024
Job overview
- Helped identify the client's want or need, and educated them on the jewelry we had to offer.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Baton Rouge Telco Federal Credit Union
Teller
08.2022 - 05.2023
Job overview
- Serves customers by completing account transactions
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
- Sells cashier's checks, traveler's checks, and series e bonds
- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed.
Kia of Lake Charles
Sales Consultant
11.2021 - 08.2022
Job overview
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Responded to telephone and in-person requests for information
- Followed up with existing customers to provide additional support and address concerns
- Provided sales and customer service assistance to walk-in traffic.
US Post Office
Rural Mail Carrier
05.2020 - 11.2021
Job overview
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field
- Sorted mail according to order of address appearance for easy access in field
- Signed and received mail with signature requirements upon delivery and loading
- Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
Gold Nugget
Server
06.2017 - 08.2019
Job overview
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Checked identification for minimum age for sale of alcoholic beverages.
Verizon Wireless Cellular
Account Manager/Sales Trainer
05.2014 - 07.2016
Job overview
- Doubled my income (27,000) to (60,000) in 1 year at Verizon
- Managed hundreds of personal and business accounts
- Networked in Livingston Leaders BNI Chapter once a week to gain referrals
- Executed an average of 10 daily cold calls and callbacks to previous customers to increase client base
- Dozens of sales training classes including a one-week conference on Selling Beyond Survival and Recruit & Coach the Best by Lance Cooper with Sales Manage Solutions
- Customer service training by David Brownlee, who is a Tony Robbins
- Operated between Port Allen, Baton Rouge and Walker locations
- Traveling representative in Brookhaven, McComb, and Richland, Mississippi stores in 2015
- Became a sales and business processes trainer in 2016
- Daily Inventory duties
- Frequently organized the store to maintain the best appeal for our customers.
Education
University Overview
Central High School - Central, LA
Skills
- Strong interpersonal skills
- Exceptional customer service skills
- Skilled multi-tasker
- Sales and Promotions
- Security Practices
- Managing Cash Register
- Complaint resolution
- Critical Thinking
- Team Development
Accomplishments
- Ranked #8 in the entire Gulf Coast for Verizon Wireless Cellular Sales in 2015
- Ranked #1 in Accessory Sales in the entire Gulf Coast for Verizon Wireless Cellular Sales in 2015
- Started a 24 Hr./30 Day Callback system that went Company wide
- Business Networking International Member 2015-2016
- Livingston Leaders B.N.I Chapter Membership Committee 2015-2016
- Livingston Chamber of Commerce Member 2015-2016
Timeline
Sales Associate
Elgin's Fine Jewelry
05.2024 - 08.2024
Teller
Baton Rouge Telco Federal Credit Union
08.2022 - 05.2023
Sales Consultant
Kia of Lake Charles
11.2021 - 08.2022
Rural Mail Carrier
US Post Office
05.2020 - 11.2021
Server
Gold Nugget
06.2017 - 08.2019
Account Manager/Sales Trainer
Verizon Wireless Cellular
05.2014 - 07.2016
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