Colleen Harley
Allentown,PA
Summary
Skilled in records management and customer service, demonstrating a keen ability to improve workflow efficiencies and team cohesion. Achieved significant improvements in patient and client relations through meticulous organization and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Secretary
Lehigh Valley Physicians Group
01.2024 - Current
- Answer multi-line phone system and enthusiastically greeted callers.
- Prepare professional correspondence, including letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to colleagues by copying, faxing, and filing documents.
- Tracked and monitored requests for medical records release.
- Process requests for patient medical records and patient information.
- Assist and mentor new Patient Service Representatives, contributing to a smooth onboarding process and fostering team cohesion.
- Ensured proper documentation of patients'' medical records, maintaining confidentiality and compliance with regulations.
- Performed medical records management, including filing, organizing and scanning documents.
- Safeguarded patient confidentiality by adhering to HIPAA regulations and maintaining secure medical records.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files.
Patient Service Representative
Lehigh Valley Physicians Group
04.2023 - Current
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
- Answered incoming calls, scheduled appointments and filed medical records.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Built and maintained positive working relationships with patients and staff.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Pharmacy Technician
Lehigh Valley Hospital
09.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Counted, measured and compounded medications following standard procedures.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Assistant Visual Manager
Tilly's Clothing Store
08.2021 - 02.2022
- Collaborated with marketing teams to align in-store visuals with seasonal campaigns, providing a cohesive shopping experience for customers.
- Boosted sales performance by creating eye-catching merchandise presentations that drew customer attention.
- Mentored junior staff members on visual merchandising techniques, raising overall team performance and effectiveness.
- Reduced markdowns by strategically arranging clearance items for maximum visibility and quick turnover.
- Enhanced store aesthetics by collaborating with the visual team to execute impactful displays and floor layouts.
- Supported loss prevention efforts by designing secure yet visually appealing product setups that deterred theft while showcasing items effectively.
Visual Merchandiser
H&M Hennes & Mauritz
11.2019 - 04.2021
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Evaluated store performance and made recommendations for changes to optimize sales.
Visual Co-Manager
Forever 21
09.2012 - 11.2019
- Managed inventory control, ensuring optimal stock levels while minimizing shrink.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, and improve overall store performance.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Approved regular payroll submissions for employees.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
Education
Associate of Arts - Business Management
University of Phoenix
Arizona, PA08.2025
High School Diploma -
William Allen HS
Allentown06.2009
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Records Management
- Clerical Support
- Administrative Support
- Documentation and Recordkeeping
- KPI data tracking
- Administering payroll
- Inventory Management
Certification
- Leadership Learning & Development Training - February-April 2024
Timeline
Secretary
Lehigh Valley Physicians Group
01.2024 - Current
Patient Service Representative
Lehigh Valley Physicians Group
04.2023 - Current
Pharmacy Technician
Lehigh Valley Hospital
09.2022 - Current
Assistant Visual Manager
Tilly's Clothing Store
08.2021 - 02.2022
Visual Merchandiser
H&M Hennes & Mauritz
11.2019 - 04.2021
Visual Co-Manager
Forever 21
09.2012 - 11.2019
Associate of Arts - Business Management
University of Phoenix
High School Diploma -
William Allen HS
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