Colleen Bryant
Louisville,KY
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
22
22
years of professional experience
Work History
Receptionist
Captenn Enterprises DBA Probilt Automotive
06.2004 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected all payments, processed transactions and updated relevant records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Esthetician
SpaQuena Medical Day Spa
06.2007 - 05.2010
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Analyzed skin condition and made appropriate product recommendations.
- Advised clients on proper home-care regimens.
- Stocked treatment rooms with proper supplies.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Educated patients on treatment options.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Provided clients with knowledge of all cosmetic services being provided.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Created repeat business by developing long-term relationships with regular customers.
- Handled busy schedules and stayed on top of key deadlines.
- Discussed procedures and treatment options with clients.
- Performed consultations for patients before scheduling treatments.
- Explained benefits of skin care products to clients.
- Cleansed, exfoliated and moisturized customer skin.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Practiced new makeup application techniques and color combinations to promote various makeup brands.
- Executed laser hair removal and microdermabrasion procedures.
Hostess
Rumors Restaurant
09.2001 - 08.2004
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Promoted business loyalty by fostering positive customer relationships.
Education
Esthetician License - Esthetician
Hair Design School/Is Now Called Empire Beauty Sch
151 Chenoweth Lane Louisville KY 4020710.2007
High School Diploma -
Eastern High School
12400 Old Shelbyville Road Louisville KY 4024305.2005
Skills
- Business Operations Understanding
- Administrative and Clerical Support
- Google Docs
- Facility Safety
- Office Supply Inventory Control
- Calendar Management
- Organization Skills
- Business Administration
- Multi-Line Telephone Systems
- Customer and Client Relations
- Organization and Efficiency
- Correspondence and Office Documents
- Business Correspondence
- Appointment Confirmation
- Expense Reporting
- Call Answering and Routing
- Answer Telephone Calls
- Word Processing
- Microsoft Office
- Greet Visitors
- Verbal and Written Communication
- Bookkeeping
- Patient Appointment Management
- Visitor Check-In
- Bank Deposits
Timeline
Esthetician
SpaQuena Medical Day Spa
06.2007 - 05.2010
Receptionist
Captenn Enterprises DBA Probilt Automotive
06.2004 - Current
Hostess
Rumors Restaurant
09.2001 - 08.2004
Esthetician License - Esthetician
Hair Design School/Is Now Called Empire Beauty Sch
High School Diploma -
Eastern High School
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