Colleen Burns
Bartender/Bar Manager
St. Petersburg,FL
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
10
10
years of professional experience
Work History
Bartender
City Dog Cantina
10.2022 - 07.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Head Bartender
Deuce's Sports Bar
03.2018 - 07.2021
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
Managing Bartender
City Tavern
08.2013 - 02.2020
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Organized special events such as tasting nights or themed parties to drive foot traffic into the establishment.
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Streamlined bar operations by creating efficient systems for drink preparation, order taking, and payment processing.
- Increased customer satisfaction by providing exceptional service and crafting quality cocktails.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
- Collaborated with management to create promotional events that drew in new customers and boosted revenue.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ 05.2001 -
Skills
Food Service
Menu Memorization
Basic accounting
Payment Processing
Beverage Preparation
Health codes compliance
Team training and development
Creative Mixology
New Hire Training
Complex Problem-Solving
Engaging personality
Timeline
Bartender
City Dog Cantina
10.2022 - 07.2023
Head Bartender
Deuce's Sports Bar
03.2018 - 07.2021
Managing Bartender
City Tavern
08.2013 - 02.2020
Bachelor of Science - Psychology
Arizona State University
05.2001 -