Colleen Callahan-Horne
Titusville,FL
Summary
Accomplished professional with a robust background in behavioral health and security, demonstrated at Palm Point Behavioral Health and the Vermont Army National Guard. Excelled in roles requiring computer proficiency and exceptional problem-solving skills. Proven track record in enhancing safety protocols and streamlining documentation processes, achieving significant improvements in operational efficiency.
Overview
25
25
years of professional experience
Work History
Receptionist, Mental Health Tech
Palm Point Behavioral Health
Titusville , FL
04.2022 - 12.2024
- Greeted potential patience and guests, answered general questions, completed tasks for patience and took in inventory.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Monitored reception area to provide consistently safe, hazard-free environment for patients.
- Completed 15 minute Checks for the safety of the patients,
- Advocate for patience making sure there is no rights violations and maintain confidentiality,
- Complete Intake packets and patient profiles for intake.
Guest Advisor, Grooming Assistant and Dog Trainer
Petco
Titusville, FL
08.2012 - 02.2022
- Completed managerial duties, opening and closing store, managing day to day activities,
- Assist with customer service concerns,
- Complete sales transactions
- Employed positive reinforcement with animals using "Positive Training" method, voice rewards and food rewards.
- Groomed dogs,
Human Resource Specialist 42A20, Cook 92G10
Vermont Army National Guard, Mountain Warfare School
Jericho, VT
07.2006 - 07.2012
- Gathered all necessary information for Soldiers permanent files, for deployment and promotions,
- inputted all necessary information, while keeping files updated,
- Comprised Reports, calculated wages, formatted templates, assisted Soldiers in career planning and promotion
- Assisted in the management of serving 100-600 soldiers in dining facility,
- Placed food orders, kept accurate kitchen inventory and financial logs,
- Oversaw civilian cooks while completing meal preparation,
Correctional Officer 1, Field Training Officer
State of Vermont, Chittenden Regional Correctional Facility
Burlington, VT
08.2004 - 06.2006
- Ensured the safety and security of the facility, staff, inmates, and volunteers
- Detailed and accurate report writing of legal documents and log information
- Trained new Officers during their on-the-job training
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Verified safety and security of inmates within institution through consistent and continuous onsite monitoring.
Case Manager, Counselor
Northlands Job Corps
Vergennes, VT
11.2002 - 07.2004
- Assessed students and their physical, psychological, and emotional needs prior to and during entry into the program,
- Conducted individual counseling and weekly group counseling sessions,
- Accurate completion of counseling notes, referrals, risk assessments, and overall Management of support team,
Residential Manager
Spectrum Youth And Family Services
Burlington, VT
02.2001 - 01.2002
- Assist high risk adolescent males in the development of independent living skills,
- Assist with problem solving,
- Assist with social Integration,
- Maintain safety of facility,
- Follow and implement Care Plans.
Assistant Faility Coordinator
Institute Of Professional Practice
Meriden, CT
09.1999 - 03.2001
- Assist in the management of a six resident, Intensive Care Facility,
- Supervise Staff, Complete monthly, quarterly and annual reports,
- Advocate for residents,
- Create and implement care programs
- Teach incidental and life skills,
- Keep facility up to OSHA standards.
Education
Bachelor’s Degree -
Johnson & Wales University
Providence, RI1997
Associate’s Degree -
Champlain College
Burlington, VT1995
Skills
- Computer Proficient
- Time Management
- Problem Solving
- Documentation and Recordkeeping
- Information Gathering
- Report Writing
- Direct Supervision
- Goal implementation
- Staff Supervision
- Data entry
- Phone etiquette
- Security completion and awareness
- Customer and client relations
Additional Information
- Computer and Internet literate; Course on Microsoft Word, Excel, Office, PowerPoint etc. 320 HR Human Resource/Information Technologies Training Assertive, self-motivated, goal-oriented, organized and efficient Flexible, cooperative, hard worker, team player and reliable
Timeline
Receptionist, Mental Health Tech
Palm Point Behavioral Health
04.2022 - 12.2024
Guest Advisor, Grooming Assistant and Dog Trainer
Petco
08.2012 - 02.2022
Human Resource Specialist 42A20, Cook 92G10
Vermont Army National Guard, Mountain Warfare School
07.2006 - 07.2012
Correctional Officer 1, Field Training Officer
State of Vermont, Chittenden Regional Correctional Facility
08.2004 - 06.2006
Case Manager, Counselor
Northlands Job Corps
11.2002 - 07.2004
Residential Manager
Spectrum Youth And Family Services
02.2001 - 01.2002
Assistant Faility Coordinator
Institute Of Professional Practice
09.1999 - 03.2001
Bachelor’s Degree -
Johnson & Wales University
Associate’s Degree -
Champlain College
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