Colleen H. Cherry

Adept at driving operational excellence and client satisfaction, I leveraged my expertise in QuickBooks and client relationship building at Norwood Properties to enhance rental transactions and streamline property management processes. My multifaceted skill set, honed across diverse roles, significantly contributes to achieving and surpassing business goals.

• Accounting, Commercial Door & Frame Distributors, Hendersonville, TN, 04/01/23, 11/30/24, Process and collect funds – Investigate bounced checks in our Dex Forte system, find the order and customer information, reach out to the customer to re-collect funds and process for Commercial Door & Frame company and Fast Partitions company., Disputes – Investigate case, come to a resolution within reason for the company and the customer for Commercial Door & Frame and Fast Partitions., Process Refunds – Investigate each refund in the refund mailbox, check our Dex Forte banking system to make sure all credit cards and E-Checks have cleared before issues refunds., Processing Checks- for refunds in Quick Books., Review A/R report for all Terms Clients and send out new invoices and POs for upcoming payments., Term Clients – Call vendors who are late on payments., Term Clients – Update all new term clients in Quick Books, add all documents into their profile, and the amount customers are approved for., Process invoices for customers into Quick Books., Process Bills for vendors into Quick Books.
• Front Desk Coordinator, Rocky McElhaney Law Firm, Hendersonville, TN, 37075, 02/01/16, 03/20/23, General front desk duties include opening the office each morning and ensuring that the front office area is orderly and welcoming., Greet clients, associates and visitors in a friendly and helpful demeanor., Follow all office closing procedures at the end of each day., Answer a multiline telephone system and address general questions, while transferring specific calls to appropriate personnel., Take and distribute all messages left for office personnel, attorneys / paralegals who are not readily available., Receive and process daily mail and fax correspondence., Assist and support all scheduled Vendor’s Breakfasts, Marketing Luncheons and Lunch & Learn Meetings.
• Deputy Clerk, State of North Carolina Superior Court, Beaufort, NC, 28515, 04/01/15, 02/28/16, Process a data system titled NCAOC Mainframe to update all court cases at the end of the court session for domestic cases., Process all domestic cases that will be held in court on Motions Day and during Trial week.
• Administrative Service Assistant II, Tennessee Department of Labor & Workforce Development, Nashville, TN, 37228, 04/01/13, 02/28/15, Effective July 1, 2014, I was assigned the duties of scheduling New Law Teleconferences for eight Workers Compensation Court Judges., Process referred RFAs for assignment to the Quality Assurance Initiative Unit.
• Administrative Service Assistant I, Tennessee Department of Labor & Workforce Development, Nashville, TN, 37243, 01/01/07, 04/30/13, Data Entry, Research and Retrieval of Claim Information; RFA Processing., Support and assist Workers’ Compensation Specialists with administrative tasks.
• Clerk III, Tennessee Department of Labor & Workforce Development, Nashville, TN, 37243, 03/01/05, 01/31/07, Prepare Invoices for Billing; Reconcile Daily Receivable Accounts., Customer Service - Receive and Respond to Telephone Inquiries.
• Clerk III, Tennessee Department of Transportation, Nashville, TN, 12/01/99, 03/31/05, Prepared invoices for Billing; Received Bids; Chose Vendors., Entry of Data regarding State Highway System.
• Board Member, Board of Zoning Appeals, Ashland City, TN, 37015, 01/01/01, 01/31/15, Serve as a liaison between the public and the Ashland City Mayor’s Office., Conduct hearings involving zoning ordinances and make recommendations as to their outcome.