Colleen Childress
Chicago,IL
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring eight years of relevant work experience to your team.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Lurie Children's Hospital Of Chicago
Chicago, IL
03.2019 - 01.2022
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Maintained patient records with timely and accurate database updates.
- Took information from potential patients to assess needs and schedule accordingly.
- Made phone calls and sent emails to schedule new patients.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Used EPIC to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Trained new staff members
- Helped address client complaints through timely corrective actions and appropriate referrals.
Food Service Supervisor
Compass Group USA
Chicago, IL
08.2016 - 01.2019
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Created and adjusted department schedules and individual shift assignments.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Estimated potential worker issues to produce detailed resource documentation.
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Completed reports outlining meal numbers, service efficiency and various contributing costs.
- Supervised staff preparing and serving 150 meals per shift.
Food and Nutrition Supervisor
St Mary and Elizabeth Medical Center
Chicago, IL
06.2014 - 07.2016
- Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
- Trained workers in food preparation, money handling and cleaning roles to facilitate cafeteria operations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Performed continuous evaluations of employee performance and service levels.
- Led detailed, hands-on preventive maintenance and repairs to equipment.
- Adhered to company food, safety, quality and sanitation policies.
- Assessed employee schedules for effectiveness and approved all timesheets.
- Completed reports outlining meal numbers, service efficiency and various contributing costs.
- Prepared and led food service training programs to teach staff various tasks.
Education
Associate of Applied Science - Business Administration
Robert Morris University - Illinois
Chicago, IL12.1991
Skills
- Work well in a high pressure environment
- Well-organized and efficient
- Self-motivated and assertive
- Strong problem solver
- Multitasking and prioritization
- Gathering Information From Patients
- Explaining Policy and Procedures
- Communicating to Patients and Families
Accomplishments
2021 Chicago Admin Awards Finalist
Timeline
Patient Service Representative
Lurie Children's Hospital Of Chicago
03.2019 - 01.2022
Food Service Supervisor
Compass Group USA
08.2016 - 01.2019
Food and Nutrition Supervisor
St Mary and Elizabeth Medical Center
06.2014 - 07.2016
Associate of Applied Science - Business Administration
Robert Morris University - Illinois
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