Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colleen Clausen

Defiance,OH

Summary

Registered medical professional, skilled in patient care, clinical procedures, and medical documentation. Strong focus on collaboration and adaptability in fast-paced healthcare, environments. Known for reliability, compassion, and effective communication skills.

Overview

14
14
years of professional experience

Work History

Registered Medical Assistant

Mercy Health Defiance Clinic
06.2015 - Current
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Taught patients about medications, procedures, and care plan instructions.
  • Improved patient experience by promptly answering phone calls, greeting patients arriving for appointment.
  • Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
  • Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
  • Managed inventory of medical supplies and equipment to maintain optimal departmental operations.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.

Merchandise Stock Associate

Menards Inc. - Home Improvement
09.2014 - 06.2015
  • Streamlined merchandise flow from stockroom to sales floor, improving overall store efficiency.
  • Aided visual merchandising team in creating eye-catching displays that attracted customers'' attention.
  • Increased store organization with effective zoning practices that maintained a clean sales floor environment.
  • Fostered positive relationships with colleagues through teamwork, collaboration, and open communication.
  • Supported loss prevention efforts by adhering to company policies and reporting suspicious activities when necessary.
  • Enhanced customer satisfaction with timely and efficient inventory replenishment tasks.
  • Maintained strong communication with team members to ensure consistent performance across all areas of the store.
  • Improved merchandise presentation by consistently organizing and restocking shelves.
  • Ensured a safe shopping environment for customers through regular maintenance and cleaning tasks.
  • Kept work areas neat, clean and free from debris.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Jewelry Counter Clerk

Kohls Department Store
08.2014 - 09.2014
  • Developed rapport with clientele through friendly interactions and personalized service experiences.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Processed cash, check and credit card payments.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Operated cash register to accurately complete customer financial transactions.
  • Reconciled cash drawer and corrected any errors.

Registered Medical Assistant

Trinity Health
07.2012 - 07.2014
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Taught patients about medications, procedures, and care plan instructions.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
  • Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
  • Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
  • Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Registered Medical Assistant

Terra Health Inc
11.2011 - 05.2012
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
  • Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
  • Collected and documented patient medical information such as blood pressure and weight.

Registered Medical Assistant

Trinity Health
08.2010 - 11.2011
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
  • Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
  • Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Managed inventory of medical supplies and equipment to maintain optimal clinic operations.

Education

Associate of Applied Science - Medical Assisting

Minot State University-Dakota College At Bottineau
Minot, ND

Skills

  • Medical Terminology
  • HIPAA Compliance
  • Clinical Documentation
  • Anatomy and Physiology Knowledge
  • Patient Scheduling
  • Preventive Healthcare Measures
  • Patient Assessments
  • Medical Equipment Operation
  • Vital Sign Monitoring
  • Inventory Management
  • Medical Office Procedures
  • Electronic Health Records Management
  • First-aid and CPR
  • Infection control procedures
  • Compassionate
  • Professional Bedside Manner
  • Reliable team player
  • EMR / EHR
  • Direct Patient Care
  • Simple dressings
  • Procedure Assistance
  • CPR
  • Adaptable
  • OB/GYN procedures
  • Patient-focused care

Timeline

Registered Medical Assistant

Mercy Health Defiance Clinic
06.2015 - Current

Merchandise Stock Associate

Menards Inc. - Home Improvement
09.2014 - 06.2015

Jewelry Counter Clerk

Kohls Department Store
08.2014 - 09.2014

Registered Medical Assistant

Trinity Health
07.2012 - 07.2014

Registered Medical Assistant

Terra Health Inc
11.2011 - 05.2012

Registered Medical Assistant

Trinity Health
08.2010 - 11.2011

Associate of Applied Science - Medical Assisting

Minot State University-Dakota College At Bottineau

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Colleen Clausen