Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Colleen Cole

Colleen Cole

Customer service/General Laborer/Cashier
Indianapolis,IN

Summary

Dynamic and results-oriented professional with a proven track record at Ingram Micro, excelling in heavy lifting and team collaboration. Enhanced productivity by streamlining communication and implementing efficient warehouse organization, leading to significant improvements in order processing times. Demonstrates exceptional problem-solving abilities and a commitment to safety and quality control. I also have excellent customer service skills. Enjoy working with people and it gives me great pleasure to see a customer leave happy. My life long dream is to work with animals. I have had little experience working in kennels and horse stables. My computer skills are getting much better.Which is why I'm seeking remote work from home until I can get me reliable transportation. I have been on SSI since the pandemic started due to I was found disabled in 2017. It is 2024 and it is time for me to come back to the work force and give my 100% to the company that will hire me.

Overview

3
3

Customer Service/Support

Work History

General Laborer

Industrial Staffing
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
  • Assisted team members with tasks that require group effort.
  • Increased productivity with effective communication and collaboration among team members.

Distribution Associate

Ingram Micro
05.2014 - 07.2016
  • Received loads, checked merchandise and tagged with warehouse IDs.
  • Prepared boxes, pallets and crates for outgoing shipments.
  • Facilitated cross-training initiatives within the distribution center team to promote flexibility, adaptability, and enhanced skill sets among staff members.
  • Supported sustainability initiatives by actively participating in recycling programs and reducing waste within the distribution center operations.
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Prioritized and rearranged tasks to meet changing demands.
  • Reduced order processing times through effective coordination with team members and cross-functional departments.
  • Facilitated smooth transitions during peak seasons with efficient allocation of resources and personnel adjustments.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Collaborated with team members to meet daily production goals and deadlines.
  • Streamlined communication between departments, leading to more efficient problem resolution.
  • Improved safety standards by conducting regular checks and updating safety protocols.

Sandwich Artist/Cashier

Shell/Subway
10.2013 - 05.2016
  • Greeted guests, promoted specials, and took orders.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Increased speed of service through effective multitasking and time management skills.
  • Kept workplace clean and organized in line with restaurant policies.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Accurately operated cash register to process customer payments.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Brewed coffee and tea and changed out drink station syrups.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
  • Increased repeat customer visits by providing friendly and engaging service.
  • Customized orders to accommodate special requests, enhancing customer loyalty.
  • Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
  • Optimized food storage procedures, minimizing waste and reducing costs.
  • Operated cash register and handled transactions accurately, ensuring smooth checkout process.
  • Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
  • Collaborated with management to address customer feedback, improving overall satisfaction.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

GED - General Studies

Wes-Del High School
Gaston, IN
05.1985

Skills

  • Heavy lifting
  • Problem-solving
  • Time management
  • Attention to detail
  • Team collaboration
  • Safety procedures
  • Organization
  • Debris and trash removal
  • Equipment operation
  • Quality control
  • Mathematical proficiency
  • Verbal and written communication
  • Warehouse organization
  • Task prioritization
  • Manual dexterity
  • Safety awareness
  • Punctual and reliable
  • Willingness to learn
  • Punctuality and reliability
  • Site condition assessment

Timeline

Distribution Associate

Ingram Micro
05.2014 - 07.2016

Sandwich Artist/Cashier

Shell/Subway
10.2013 - 05.2016

General Laborer

Industrial Staffing

GED - General Studies

Wes-Del High School

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Colleen ColeCustomer service/General Laborer/Cashier