Colleen Collies
West Bend,WI
Summary
Detail-oriented and driven Executive Administrative Assistant with expertise in problem-solving and managing daily office functions. Uniquely qualified to handle VIP visitors and guests. Proficient in MS Office Suite and office communications equipment operations.
Overview
19
19
years of professional experience
Work History
Administrative Assistant III
Michels Corporation
04.2024 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
Administrative Assistant
Camston Wrather
01.2023 - 04.2024
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined HR processes by implementing new software systems and automating manual tasks.
- Supported recruitment efforts by coordinating job postings, reviewing resumes, and scheduling interviews.
- Enhanced onboarding experience for new hires through well-organized orientation sessions and timely completion of paperwork.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Increased accuracy of expense report data entry by establishing a thorough review process for all submitted reports.
Permit Coordinator
Everstream
06.2022 - 01.2023
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from local municipalities as well as Department of Transportation.
- Processed payments for fines and fees, issued receipts and updated account balances.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Coordinated meetings with engineering vendors weekly to ensure all permits are on track.
- Updated records in Salesforce.
Office Manager
Everstream
06.2019 - 06.2022
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office operations while scheduling appointments for department managers.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Arranged corporate and office conferences for company employees and guests.
- Developed standard operating procedures for all administrative employees.
Executive Assistant
Isle Of Dogs
05.2009 - 06.2019
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
Assistant Manager
Prestige Cleaners
09.2005 - 02.2009
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
- Planned team-building exercises to increase employee performance and job satisfaction.
Education
Bachelor of Science - Business Management
University of Phoenix
03.2016
Associate of Arts - Business Administration
University of Phoenix
08.2014
Skills
- Microsoft Office
- Travel coordination
- Administrative support
- Meeting Agenda Preparation
- Executive Schedule Management
- Notary Public
- Calendar Management
- Event Planning
- Document Filing and Retrieval
- Meeting Support
Affiliations
International Association of Administrative Professionals (IAAP)
Timeline
Administrative Assistant III
Michels Corporation
04.2024 - 08.2024
Administrative Assistant
Camston Wrather
01.2023 - 04.2024
Permit Coordinator
Everstream
06.2022 - 01.2023
Office Manager
Everstream
06.2019 - 06.2022
Executive Assistant
Isle Of Dogs
05.2009 - 06.2019
Assistant Manager
Prestige Cleaners
09.2005 - 02.2009
Bachelor of Science - Business Management
University of Phoenix
Associate of Arts - Business Administration
University of Phoenix
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