Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colleen Connell

Lake Wales,FL

Summary

Dynamic Patient Access Representative with a proven track record at Baycare Outpatient Imaging, excelling in HIPAA compliance and customer service. Spearheaded process improvements, enhancing patient care and registration efficiency. Known for exceptional problem-solving abilities and fostering teamwork, significantly contributing to a positive and efficient healthcare environment.

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved [Number]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Diligent [Desired Position] with solid background in patient access. Facilitated seamless patient admissions, ensuring accurate data entry and efficient processing. Demonstrated proficiency in managing patient inquiries and coordinating with medical staff.

Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.

Dependable [Job Title] serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring [Number] years of relevant work experience to your team.

Developed strong communication and problem-solving skills in fast-paced healthcare environment. Gained expertise in managing patient interactions and handling sensitive medical information. Seeking to transition into new field where these transferable skills can drive efficiency and enhance customer experience.

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

Personable and approachable with positive attitude, dedicated to assisting patients with their healthcare needs. Possesses solid understanding of healthcare systems and demonstrates proficiency in managing patient information and navigating healthcare databases. Committed to making meaningful impact by ensuring smooth patient experience and streamlined access to healthcare services.

Offering excellent communication and organizational skills, ready to adapt and thrive in healthcare environment. Contributes ability to quickly learn healthcare systems and software, alongside strong customer service skills. Ready to use and develop administrative and interpersonal skills in [Desired Position] role.

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

21
21
years of professional experience

Work History

Patient Access Representative

Baycare Outpaitent Imaging
05.2004 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Fostered culture of continuous improvement, suggesting process enhancements that were implemented clinic-wide.
  • Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.

Education

High School Diploma -

Winter Haven High School
Winter Haven, FL
06-1981

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Multitasking and organization
  • Appointment scheduling
  • Registration and admissions
  • Phone and email etiquette
  • Medical terminology
  • Healthcare systems navigation
  • Strong empathy
  • EMR
  • Problem-solving
  • Team collaboration
  • Money handling
  • Quality assurance
  • Relationship building
  • Flexible schedule
  • Payment processing
  • Eligibility determination
  • Patient education
  • Work quality evaluation

Timeline

Patient Access Representative

Baycare Outpaitent Imaging
05.2004 - Current

High School Diploma -

Winter Haven High School
Colleen Connell