Colleen Cook
Malden,MA
Summary
Experience preparing tax returns and supporting tax compliance. Talented at consulting with clients, researching tax issues and accurately preparing tax return documents. Additionally start in a job that lends itself to getting back into the work force, working part time. Using lifetime skills I’ve acquired in my various versatile jobs in and out of professional environments.
Overview
38
38
years of professional experience
Work History
Tax Associate
HR Block
Malden, MA
01.2019 - Current
- Prepare individual federal and state income taxes according to the W-2 and client documents provided.
- Continuous updates in tax research, law, and knowledge require 18 CE's yearly.
- Performed detailed reviews of client accounts prior to filing taxes in order to identify any discrepancies or errors.
- Responded promptly to inquiries from both internal and external customers regarding taxation issues.
QA Analyst
Percussion Software
09.2002 - 12.2004
- Interfaced and problem solved with customers around Percussion's web development software issues and proprietary client platforms.
- Created detailed bug reports with steps to reproduce the issue along with screenshots when necessary.
- Developed and maintained test plans, cases, scripts, and data for manual and automated testing.
- Provided feedback to development teams regarding product performance against expected results.
QA Software Engineer
Celarix
Boston, MA
05.1998 - 05.2002
- Performed functional, integration, system testing, regression testing as well as user acceptance testing
- QA testing logistics software with manual and automated software scripts.
- Documented all QA engineering activities according to established procedures.
- Participated in team meetings to discuss project progress.
- Analyzed customer design or requirement information for software systems.
- Provided feedback to development teams regarding product performance against expected results.
QA Engineer
UNUM Insurance
Portland, ME
08.1997 - 04.1998
- Performed manual tests on web applications, mobile apps, and software products.
- Created detailed bug reports with steps to reproduce identified issues.
- Collaborated with developers to troubleshoot problems and resolve them in a timely manner.
Computer Support Specialist
Sandia National Laboratories
Albuquerque, NM
03.1994 - 07.1997
- Diagnosed and resolved hardware and software faults with desktop computers and laptops.
- Provided technical assistance to users by phone or in person.
- Updated operating systems regularly with latest patches or service packs.
- Performed troubleshooting of hardware components including memory modules, hard drives, motherboards.
Computer Technician
Intel
Rio Rancho, NM
02.1993 - 02.1994
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
- Assessed customer needs and provided advice on appropriate products or services.
- Managed multiple tasks simultaneously while adhering to deadlines.
- Upgraded computers with new hardware components like processors, RAMs.
Computer Support Specialist
Los Alamos National Laboratory
Los Alamos, NM
01.1990 - 01.1993
- Oversaw daily performance of computer systems.
- Provided technical assistance to users by phone or in person.
- Updated operating systems regularly with latest patches or service packs.
- Installed and configured computer hardware, software, systems, networks, printers and scanners.
- Restored lost or corrupted files from backups when needed.
- Set up new equipment for employees upon request.
DEC Digital Equipment Corp.
DEC Digital Equipment Corp
Albuquerque, NM
10.1988 - 12.1989
- Worked on Fab assembly floor on VAX I and II systems. Experienced in working on VAX I and II systems for Fab assembly floor.
- Installed EPROMs and PROMs chips on circuit boards.
- Read schematics and technical diagrams to determine the best course of action for repairs or modifications.
- Analyzed data collected from tests performed on various pieces of equipment in order to identify any issues that may require further investigation or corrective action.
- Troubleshooting circuit board down to the component level with an Ohm meter and a voltage regulator.
- Replaced defective parts using soldering techniques as required.
Electronic Technician
Innovative Micro Solutions
Albuquerque, NM
03.1986 - 09.1988
- Field and bench technician working on circuitry, troubleshooting down to the component level.
- Made custom cabling for serial or parallel integration following cable diagrams
- Read schematics and flow diagrams to diagnose hardware-related issues.
- Repaired malfunctioning electrical components with appropriate tools and instruments.
- Diagnosed errors in digital circuitry using oscilloscopes and other diagnostic equipment.
- Maintained accurate records of customer service requests and related activities.
Education
Instrumentation and Control Technology -
Albuquerque TV-I
01.1986
University of Minnesota, Duluth -
1 year
01.1984
Skills
- MS Office Suite
- Oracle
- SQL Databases
- Tax Return Preparation
- Client Communication
- Test Planning
- Test Plan Development
- Quality Assurance
- Quality processes
- Problem solving techniques
Volunteer Experience
- Pop Warner Board member director 3 years
- School PTO Boards, President, VP, Treasurer
Timeline
Tax Associate
HR Block
01.2019 - Current
QA Analyst
Percussion Software
09.2002 - 12.2004
QA Software Engineer
Celarix
05.1998 - 05.2002
QA Engineer
UNUM Insurance
08.1997 - 04.1998
Computer Support Specialist
Sandia National Laboratories
03.1994 - 07.1997
Computer Technician
Intel
02.1993 - 02.1994
Computer Support Specialist
Los Alamos National Laboratory
01.1990 - 01.1993
DEC Digital Equipment Corp.
DEC Digital Equipment Corp
10.1988 - 12.1989
Electronic Technician
Innovative Micro Solutions
03.1986 - 09.1988
Instrumentation and Control Technology -
Albuquerque TV-I
University of Minnesota, Duluth -
1 year
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