Colleen Cream

· Serves as a point of contact for internal and external communications.

· Maintains files and documents pertaining to clients.

· Collaborates with leadership to build upon and maintain facility programming.

· Manages and inventories supply stocks.

· Coordinates and tracks various projects.

Assists with various tasks and projects as needed.

· Supervised clients in milieu for appropriate behavior, safety concerns, and current activities.

· Documented clients' daily activities, any incidents, and important information pertaining to their treatment.

· Collaborated with nursing, clinical, and other technician staff to complete admissions, room searches, inventories, safety checks, urinalysis tests, and various treatment therapies.

· Identified emerging situations and de-escalated clients appropriately.

· Trained new hires in day-to-day operations of facility.

· Built relationships and organized weekend experiences in the community.

· Inventoried and placed weekly food needs for campus.

Collaborated with administration to grow and enhance program.

· Designed and executed effective group therapies for patients during each shift.

· Conducted individualized therapy sessions with multiple patients during each shift.

· Coordinated with nurses and other professional staff to complete patient admission.

· Documented patients' daily therapy sessions, group notes, incidents, and various other information in Sunrise software system.

De-escalated patients in distress before reaching crisis.

· Friendly and welcoming customer service that included engagement, answering questions and providing recommendations.

· Food and drink preparation according to policies, procedures, and standards.

· Maintained a clean and organized workspace in compliance with safety regulations.

Collaborated and communicated with team to ensure efficient operations.