Colleen Crespo

• Expanded customer relationships by maintaining regular follow-up processes and rapport.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Developed training programs for new employees to ensure they have the necessary skills for their roles.
• Developed effective communication channels between departments and stakeholders by utilizing modern technology tools.
• Conducted interviews with candidates, evaluated qualifications, and provided feedback to hiring managers.

• Managed hotel operations for two hotels for the same company. One was a conventional 89 unit hotel and the other was 104 room extended stay hotel with a lounge, restaurant, and meeting facility which included hiring, coaching and mentoring a team of 10-65 employees.
• Evaluated financial statements and reports to monitor performance to devise solutions for improvement and cost reduction.
• Motivated and led team members to work together to achieve targets.
• Designed sales and service strategies to improve revenue and retention.
• Oversaw staff by training, mentoring, coaching and training.
• Maximized time and manpower by consolidating material planning, data collecting, payroll and accounting programs into one centralized system.
• Established clear performance goals and metrics for revenue, P&L, customer service and customer retention .
• Built and maintained loyal, long-term customer relationships through effective account management.
• Managed scheduling for employees to optimize productivity.
• Streamlined operational efficiencies by coordinating staff development and succession planning.
• Decreased costs significantly by negotiating with vendors and suppliers for better prices.
• Enhanced operational performance by developing effective business development strategies, systems and procedures.
• Collaborated with my team to effectively manage our annual marketing budget.
• Delivered exceptional guest experiences with hands-on leadership of front line associates and area managers.
• Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Responsible for overall management of the daycare center

• Established and enforced modern educational standards to support student needs.
• Recruited and trained top-quality educators and support staff to maximize program success.
• Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
• Organized and led activities to promote physical, mental and social development.
• Created and implemented developmentally appropriate curriculum addressing all learning styles.
• Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
• Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
• Maintained daily records of individual activities, behaviors, meals and naps.
• Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
• Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
• Enhanced sensory abilities by giving children access to numerous textures and shapes.
• Taught children foundational skills such as colors, shapes and letters.
• Established indoor and outdoor safe play environments for toddler-age children.
• Encouraged early literacy through read-aloud time and alphabet games.
• Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
• Created infant area, toddler area and preschool area of play within daycare area.
• Upheld all CPR and Washington State regulated certifications.
• Incorporated music and art activities to encourage creativity and expression.
• Maintained daily records of activities, behaviors, meals and naps.
• Familiarized parents with center's policies, regulations, fees and curriculum.
• Identified early signs of emotional or developmental problems in children and brought problems to parents' attention.
• Sustained ideal staff-to-student ratio in center.
• Participated in home visits, parent meetings and developmental screenings.
• Increased new enrollment and return enrollment.
• Led reading classes for preschool-aged children to build foundational knowledge.
• Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
• Escorted children on outings and trips to local parks and zoos.