Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Software
Timeline
Generic

Colleen Cunningham

Buckley,WA

Summary

A highly dependable team member with strong organizational skills and a detail-oriented focus. A degree in accounting, certified in Office Management and Accounting that specialized in non-profit accounting and business, bringing knowledge to office management and clerical work. Effectively works with cross-functional teams to ensure operational and service excellence. Outstanding customer service skills and relationship-building strengths. Meticulous in completing assignments and always ready to help team members.

Overview

15
15
years of professional experience
3
3
Certification

Work History

Visual Merchandiser

KOHL's
09.2023 - Current
  • Collaborates with store managers to identify sales opportunities and develop targeted promotional events.
  • Conduct regular store walkthroughs to evaluate visual presentation success and areas for improvement.
  • Implements creative signage throughout the store, reinforcing branding efforts and improving navigation for shoppers.
  • Enhances store aesthetics by designing and implementing visually appealing merchandise displays.
  • Collaborates with cross-functional teams to develop cohesive visual merchandising strategies in line with brand guidelines.
  • Implements seasonal visual merchandising updates, keeping the store fresh and engaging for customers throughout the year.
  • Streamlines internal communication processes within the visual and department teams, resulting in increased efficiency and improved collaboration between departments.
  • Adapts quickly to changing market trends by updating product assortments and displaying concepts accordingly.
  • I continuously developed my professional skills by attending industry Zoom meetings and webinars to stay current on the latest trends and best practices in visual merchandising.
  • Works with store managers to implement new displays, promotions, and layout changes.
  • Researches current trends in visual merchandising to create modern and attractive displays.
  • Coordinates with marketing and promotions teams to verify proper implementation of visual elements of display

Lead Sales Associate

KOHL’S
10.2022 - 09.2023
  • Build customer connections with a greeting and execute an authentic hospitality experience
  • Converts, opens, and activates Kohl’s Card applications
  • Assist customers through our company programs
  • Complete transactions accurately and efficiently while engaging customers
  • Train new associates on sales floor and customer service
  • Complete projects in a fast-paced environment, accomplishing multiple tasks within established timeframes
  • Use critical thinking to solve customer and internal challenges by offering relevant products and services.

MANAGER/BARISTA

Crossroads Coffee House
05.2012 - 10.2012
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers
  • Maintained accurate inventory counts to meet customer demands and sustain operations
  • Created new training guidelines and provided staff orientation and training
  • Handled money, balanced tills, processed credit card payment batches, and prepared bank deposits, maintaining 100% accuracy.

ASSISTANT MANAGER/BARISTA

Main Street Coffee House
09.2009 - 05.2012
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Helped customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Education

Bachelor's - Business Administration and Accounting

Western Governors University
01.2024

Associates - Applied Science of Accounting, Accounting, and Business Management

Pierce College
01.2020

Skills

  • Ability to build strong relationships
  • Customer Service
  • Teamwork and Collaboration
  • Customer Relations
  • Bookkeeping
  • Organization and Time Management
  • Verbal And Written Communication
  • Attention To Detail
  • Multi-tasking
  • Computer Proficiency
  • Data Entry and Database Software
  • Canva

Certification

  • Certificate in Accounting Technology
  • Certificate in Bookkeeping Office Assistant
  • Certificate in Office Assistant

Volunteer Experience

VITA (VOLUNTEER INCOME TAX ASSISTANT), Tacoma, Washington, 2020, Present, As a VITA volunteer, I help people with low-to-moderate incomes, seniors, persons with disabilities, those with limited English proficiency, and others who need help preparing their taxes. In this position, I must maintain excellent customer service and communication skills to complete my client's income taxes accurately and efficiently.

Software

Canva

QuickBooks

Sage

PeachTree

Spreadsheets

Google Docs

Timeline

Visual Merchandiser

KOHL's
09.2023 - Current

Lead Sales Associate

KOHL’S
10.2022 - 09.2023

MANAGER/BARISTA

Crossroads Coffee House
05.2012 - 10.2012

ASSISTANT MANAGER/BARISTA

Main Street Coffee House
09.2009 - 05.2012

Bachelor's - Business Administration and Accounting

Western Governors University

Associates - Applied Science of Accounting, Accounting, and Business Management

Pierce College

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Colleen Cunningham