Colleen Czerwinski
Ingleside,IL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Customer Service Representative
JC Licht
Addison , IL
11.2021 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Improved product knowledge on a continuous basis to provide optimal service.
- Provided accurate information about products and services to customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Supported sales team members to drive growth and development.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Senior Customer Care Representative
3 Day Blinds
Irvine, CA
06.2020 - 10.2021
- Maintained high satisfaction score by consistently resolving first-call issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
- Delivered customer support to high call load each shift.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Customer Service Manager
3DZ
Irvine, CA
06.2016 - 06.2020
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed and implemented strategies for providing excellent customer service experience.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Manager
Eddie Z's Blinds and Drapery
Hodgkins, IL
11.1995 - 06.2016
- Directed various elements of customer service such as coordinating schedules for home designers and managing store sales activities.
- Completed order processing, entry, and submission tasks for custom window treatment vendors.
- Managed incoming shipments efficiently.
- Coordinated installation schedules.
- Managed payment operations effectively.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
GED -
Crystal Lake Central High School
Crystal Lake, IL06-1986
Skills
- Scheduling
- Account Management
- Effective Complaint Resolution
- Inventory Management
- Customer Support Experience
- Repair Invoice Processing
- Effective Problem Resolution
- Multi-task management
- Courteous demeanor
- Warranty service
- Warehousing functions
- Empathy and patience
- Creative problem solving
- Critical thinking
Affiliations
- Foster home and volunteer for Dog recuse charities
- Gardening
- Dance mom
- Independant Stylist for Color Street beauty products
Accomplishments
- Customer Service Person of the year
- Employee of the month multiple times
Certification
- Previously Hunter Douglas Certified
References
References available upon request.
Timeline
Customer Service Representative
JC Licht
11.2021 - Current
Senior Customer Care Representative
3 Day Blinds
06.2020 - 10.2021
Customer Service Manager
3DZ
06.2016 - 06.2020
Customer Service Manager
Eddie Z's Blinds and Drapery
11.1995 - 06.2016
- Previously Hunter Douglas Certified
GED -
Crystal Lake Central High School
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