Colleen Daley, PT, DPT
Buffalo,NY
Summary
Licensed physical therapist with over five years of combined clinical and administrative experience seeking to advance operational leadership to empower clinical teams and achieve optimal patient outcomes while improving care delivery and organizational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Therapy Patient Care Manager
Willcare Homecare, LHC Group
Buffalo, NY
12.2021 - Current
- Provided operational and clinical supervision of 25 physical therapists, physical therapy assistants, speech therapists, and occupational therapists.
- Orchestrated weekly team case conferencing meetings to provide all clinical staff with evidence-based educational seminars, ongoing plan of care planning, and conflict resolution.
- Collaborated with multi-disciplinary staff, both clinical and non-clinical, in order to manage and update individualized, evidence-based care plans to maximize patient outcomes.
- Analyzed and implemented departmental practice guidelines and protocols to remain in compliance with Medicare guidelines and regulatory standards.
- Participated in Quality Assurance and Performance Improvement (QAPI) initiatives quarterly.
- Utilized Healthcare Information Technology (HIT) tools such as performance analytics, EMRs, and telehealth monitoring to identify, track, and manage patient care.
- Played an instrumental role in state survey outcomes by conducting detailed chart audits focused on clinical accuracy, key quality metrics, and regulatory compliance.
Physical Therapist
Outcomes Therapy Services
Houston, TX
03.2021 - 11.2021
- Mastered use of electronic medical records systems including Homecare Homebase, Kinnser, WebPT, and Raintree.
- Developed proficiency in Part B outpatient billing practices, ensuring accurate documentation and compliance with regulatory requirements.
- Utilized, directed, and closely monitored physical therapy assistants and home health aides in accordance with agency and regulatory guidelines.
- Assessed the need for skilled nursing, occupational therapy, speech therapy, and social work referrals to optimize patient outcomes and enhance overall quality of life.
- Conducted comprehensive home safety evaluations during start-of-care and add-on assessments to identify and mitigate potential safety hazards.
Physical Therapist
Acaria Homecare
Denver, CO
08.2019 - 02.2021
- Conducted comprehensive clinical assessments to develop individualized care plans with measurable goals, focusing on restoring functional independence.
- Developed competency in utilizing electronic medical records, such as Devero and Epic.
- Designed and implemented personalized in-home exercise programs to support patients' progress toward goals and foster independence in self-care.
- Applied current, evidence-based research on various disease processes, surgical procedures, and mental health disorders to deliver effective, safe, and personalized patient care.
- Facilitated and maintained effective communication with interdisciplinary teams to ensure continuity of care.
Education
MBA - Health Care Administration
University of Louisiana At Lafayette
Lafayette, LA12-2026
Doctor of Physical Therapy -
Clarkson University
Potsdam, NY05.2019
Bachelor of Science - Psychology
Clarkson University
Potsdam, NY05.2016
Skills
- Professional autonomy
- Clinical competency
- Interpersonal skills and patient relations
- Team leadership and project management
- Quality Assurance and Performance Improvement (QAPI)
- Healthcare information technology (HIT) systems proficiency
- Clinical staff onboarding/orientation
- Audit and survey preparedness
Certification
- Basic Life Support (BLS) certification by the American Red Cross
Timeline
Therapy Patient Care Manager
Willcare Homecare, LHC Group
12.2021 - Current
Physical Therapist
Outcomes Therapy Services
03.2021 - 11.2021
Physical Therapist
Acaria Homecare
08.2019 - 02.2021
Doctor of Physical Therapy -
Clarkson University
Bachelor of Science - Psychology
Clarkson University
MBA - Health Care Administration
University of Louisiana At Lafayette
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