Colleen Daubs
Foley,Alabama
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
30
30
years of professional experience
Work History
Administrative Assistant
FXR Consulting, Inc.
01.2022 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Responded to inquiries from callers seeking information.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported the owner through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for the owner by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Licensed CNA Home Healthcare
Self-Employed
12.2000 - 11.2017
- Provided personalized care to patients, enhancing their quality of life and ensuring comfort at home.
- Assisted patients with mobility, promoting physical activity and preventing falls or injuries.
- Monitored patient health by recording vital signs regularly and reporting any changes to the healthcare team.
- Educated patients and families on health management, fostering understanding and engagement in care plans.
- Documented patient progress and care activities accurately in daily logs for continuity of care.
- Completed comprehensive training in dementia care practices, applying knowledge to improve outcomes for affected individuals.
Licensed Insurance Agent/Office Manager
Hansen-LaFever & Assoc. Insurance
01.1996 - 03.1999
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Utilized CRM software to manage client relationships.
Education
No Degree - Accounting & Business Management
McHenry County College
Crystal Lake, ILCNA License - CNA & Home Healthcare
McHenry County College
Crystal Lake, IL05-2006
Illinois Insurance License - Property & Casualty Insurance
McHenry County College
Crystal Lake, IL05-1997
Skills
- Microsoft 365
- Google Suite
- Office administration/management
- Customer and client relationships
- Database entry
- Scheduling and calendar management
- Multi-line phone systems
- CRM software usage
- Insurance sales
- Marketing
Timeline
Administrative Assistant
FXR Consulting, Inc.
01.2022 - Current
Licensed CNA Home Healthcare
Self-Employed
12.2000 - 11.2017
Licensed Insurance Agent/Office Manager
Hansen-LaFever & Assoc. Insurance
01.1996 - 03.1999
No Degree - Accounting & Business Management
McHenry County College
CNA License - CNA & Home Healthcare
McHenry County College
Illinois Insurance License - Property & Casualty Insurance
McHenry County College