Colleen Davis
Miramar,FL
Summary
Charismatic and dependable Teacher with 4 years of experience delivering educational assistance and instruction to various levels of learners. Committed to providing students with necessary tools to achieve academic goals, instilling love of learning and cooperative teamwork. Adept in application of excellent communication and problem solving skills. Authorized to work in the US for any employer
Overview
12
12
years of professional experience
Work History
Teacher
TRINITY CHRISTIAN ACADEMY
Miami, FL
10.2020 - Current
- Create lesson plans
- Assign homework
- Prepare and administer tests for all subjects
- Manage the classroom, etc
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Graded and evaluated student assignments, papers and course work.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Instructed students in core educational principles, concepts and in-depth subject matter.
Substitute Teacher
Broward County Public Schools
Miramar, FL
10.2015 - 03.2020
- Collaborated with teaching staff to devise and implement coordinated educational strategies and student support networks
- Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Assisted students of all ability levels develop life-long learning skills and good study habits
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Kept accurate and current attendance records and assignment sheets to maintain file compliance
- Upheld classroom routines to support student environments and maintain consistent schedules
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities
- Stood in for teacher for 3 weeks, maintaining student progress and keeping up with lesson plans
- Repeatedly requested as substitute teacher for prek-5 classrooms by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Supervised lunchroom and recess activities.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Assigned, explained and graded homework.
- Administered and graded tests and quizzes and reported performance to primary teacher.
Customer Service Representative
LP Watch Group
Hollywood, FL
01.2009 - 01.2011
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Delivered high level of service and support to each customer, paving way for future business opportunities
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Interviewed customers regarding issues and reported feedback to management team
- Answered customer questions and addressed concerns, resulting in 95% reduction in complaint calls
- Documented conversations with customers to track requests, problems and solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Entered orders into Type computer database system.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Representative
US Legal
Miramar, FL
01.2004 - 01.2007
- Provided excellent client service relationship
- Retrieved medical records for litigation purposes
- Mailed medical records to law firms
- Data entry and filing
- Established and maintained relationships with hospitals and doctor's offices
- Process attorney's orders for records
- Answer phones and assist with mail and other duties
- Managed over 50 calls per day
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Processed Number invoices each Timeframe and mailed documentation to clients.
Education
Associate of Arts - undefined
Broward Community College
Bachelor of Arts - undefined
Western Governors University
Skills
- Positive Learning Environment
- Child Care
- Positive Reinforcement
- Early Childhood Education
- Test Proctoring
- Empower
- Group Learning Mechanics
- Planning
- Classroom Management
- Toddler Care
- Organizational Skills
- Tutoring
- Experience with Children
- Babysitting
- Teaching
- Special Needs
- Customer Service
- Experience Working With Students
- Time Management
- Communication Skills
- Certifications and Licenses
- Substitute Teaching Certification
- Assessments
- Customer Focus & Orientation — Proficient
- April 2020
- Responding to customer situations with sensitivity
- Full results: Proficient
- Elementary School Lesson Planning — Proficient
- July 2020
- Developing lesson plans for elementary-level classrooms that promote learning
- Work Style: Conscientiousness — Highly Proficient
- September 2020
- Tendency to be well-organized, rule-abiding, and hard-working
- Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
Timeline
Teacher
TRINITY CHRISTIAN ACADEMY
10.2020 - Current
Substitute Teacher
Broward County Public Schools
10.2015 - 03.2020
Customer Service Representative
LP Watch Group
01.2009 - 01.2011
Customer Service Representative
US Legal
01.2004 - 01.2007
Associate of Arts - undefined
Broward Community College
Bachelor of Arts - undefined
Western Governors University
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