Colleen Decker
Edmond,OK
Summary
Professional with experience in student enrollment, database management and customer service. Expertly manages database software and systems and provides superior support for diverse needs. Knowledgeable about student information management systems and best practices in education.
Overview
11
11
years of professional experience
Work History
Associate Registrar
Oklahoma Christian University
03.2023 - Current
- Assist Registrar with course descriptions, and degree program requirements in yearly catalog and degree audit systems in Colleague
- Works with Registrar with commencement degree clearing
- Communicate with Academic Department Deans, Chairs, and Administrative Assistants to roll schedule for the upcoming semester
- Manages transcript processing and announcements through the National Student Clearinghouse
- Manage the University's enrollment processes in the Colleague system
- Open and close enrollment periods at appropriate times
- Regulate the credit evaluation process
- Works with the Articulation Coordinator to develop and implement domestic and international articulation agreements and transfer policies
- Assists Registrar in special programs like Acadeum, Bloomboard, COI Programs, TEL, Epic, Collegiate Academy, Joshua Expeditions, Mabel Basset
- Provide exceptional customer service to students, addressing concerns promptly and professionally while navigating complex academic policies.
- Manage sensitive student information securely by adhering to strict confidentiality protocols as mandated by FERPA regulations.
- Assist in accreditation efforts by compiling necessary documentation and maintaining compliance with institutional standards.
- Trained employees on office policies and procedures.
- Manages Student Workers
Assistant Registrar
Oklahoma Christian University
04.2022 - 04.2023
- Trained staff on updated registration procedures, enhancing team performance and knowledge of best practices.
- Managed course scheduling for ensuring smooth academic progress for students.
- Evaluated transfer credit requests in accordance with institutional policies, streamlining the transfer process for incoming students.
- Conducted regular audits of student records, maintaining compliance with institutional policies and federal regulations.
- Provided exceptional customer service to students, addressing inquiries regarding registration, transcripts, and degree requirements.
Academic Records & Articulation Coordinator
Oklahoma Christian University
02.2018 - 04.2022
- Accept and process requests for outgoing official transcripts from walk-ins and through the National Student Clearinghouse. Receive funds for outgoing official transcripts.
- Assist faculty in making grade changes to students' academic records and transcripts.
- Coordinate schedules for OC Bible Chairs.
- Process course substitutions/overrides as approved by academic department chairs, associate deans, and deans.
- Receive high school and college transcripts for prospective and current students. Place transcript and other Registrar's Office holds on student accounts. Communicate with students about holds and assist them in having the holds removed.
- Assist the Registrar in developing and implementing domestic and international articulation agreements.
- Coordinate the transfer approval process for undergraduate students. Collect college transcripts and analyze transfer course descriptions to determine equivalencies for general education courses. Work with department chairs, associate deans, and deans to determine equivalencies for major courses.
Administrative Assistant
Oklahoma Christian University
08.2017 - 02.2018
- Accept and process requests for outgoing official transcripts from walk-ins and through the National Student Clearinghouse. Receive funds for outgoing official transcripts.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Managed budgets and expenses.
- Trained new Administrative Assistants
Administrative Assistant for the College of Natural and Health Sciences
Oklahoma Christian University
07.2014 - 08.2017
- Responsible for the daily operations of the office
- Answering phones, emails and managing mail
- Ordering office supplies
- Maintain files
- Assisting students
- Provide administrative support to the Dean, Chairs, Faculty, Adjuncts, and Lab Managers
- Assist the Dean and Chairs in maintaining and communicating organizational procedures
- Process New Adjunct paperwork
- Coordinating events for the college
- Maintain degree plans and other documents
- Process and set up paperwork for Travel, Registration, and Hotel Reservations
- Order classroom and lab supplies
- Responsible for departmental budget
- Process Class Schedules and Faculty Load sheets for departments.
Administrative Assistant for the Donna Nigh Department of Advanced Professional and Special Services
University of Central Oklahoma
01.2013 - 01.2014
- Responsible for the daily operations of the office and supervising student workers
- Answering phones, emails and managing mail
- Ordering office supplies
- Maintain Files
- Provide administrative support to the Chair and 19 Faculty plus 22 adjuncts
- Assist Chair in maintaining and communicating organizational procedures
- Process and set up paperwork for Travel, Registration, and Hotel Reservations
- Process New Adjunct paperwork
- Time Keeper
- Process Class Schedules and Faculty Assignment Sheets for the department
- Responsible for departmental budget.
Education
Marketing Management
University of Central Oklahoma
Edmond, OKMarketing Management
Langston University
Langston, OKEngineering
Oklahoma State University
Stillwater, OKSkills
- Detail-oriented
- Degree Auditing
- Skilled in Colleague
- Problem solving
- Course Scheduling
- Transfer credit evaluation
- Academic Calendar Management
- Academic advising
- Admissions Support
- Records Management
Volunteer Experience
- Deer Creek, Church of Christ, Teach different age level classes.
- Wilshire Church of Christ, Teach different age level classes, LTC Drama and Puppet Coach
- Quartz Mountain Christian Camp, Counselor and Bible Teacher
References
- Karen Driskill, Director of Undergraduate Academic Advisement, (405) 203-8912
- Jeremie Beller, Wilshire Church Minister / Dean of the College of Bible, (405) 843-9124, jeremie@wilshirechurch.org
- Stephanie Caldwell, Academic Operations Manager, (405) 425-5469, stephanie.caldwell@oc.edu
- Trey Evans, Deer Creek Church of Christ Minister, (405) 922-1505
- Tony Rose, Executive Director of Educational Services / Wilshire Youth Minster, (405) 620-4126, tony.rose@edmondschools.net
Timeline
Associate Registrar
Oklahoma Christian University
03.2023 - Current
Assistant Registrar
Oklahoma Christian University
04.2022 - 04.2023
Academic Records & Articulation Coordinator
Oklahoma Christian University
02.2018 - 04.2022
Administrative Assistant
Oklahoma Christian University
08.2017 - 02.2018
Administrative Assistant for the College of Natural and Health Sciences
Oklahoma Christian University
07.2014 - 08.2017
Administrative Assistant for the Donna Nigh Department of Advanced Professional and Special Services
University of Central Oklahoma
01.2013 - 01.2014
Marketing Management
University of Central Oklahoma
Marketing Management
Langston University
Engineering
Oklahoma State University
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