Colleen Diehl
Philipsburg,PA
Summary
Seasoned professional with extensive experience in corrections and security, notably with the Pennsylvania Department of Corrections. Excelled in crisis management and conflict resolution, enhancing facility safety and reducing contraband significantly. Skilled in Microsoft Office Suite and adept at building rapport, demonstrating a strong blend of technical and interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Correctional Officer
Pennsylvania Department Of Corrections
07.2017 - Current
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Documented inmate behavior and activities in logbooks.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
Security Officer
Allied Barton
03.2015 - 12.2015
- Examined doors, windows and gates to verify security.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored CCTV cameras and alarm systems for security breaches.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Corrections Officer
Westmoreland County Prison
03.2016 - 07.2017
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
- Demonstrated strong leadership abilities while serving as shift supervisor, coordinating officer assignments, resolving conflicts among staff members, and providing feedback on performance evaluations.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Supported mental health initiatives within the institution by working closely with psychological services personnel to identify and address inmate concerns or needs.
Corrections Officer
Armstrong County Jail
12.2015 - 04.2016
- Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Led inmate work crews completing maintenance, construction, farming and operations activities.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Sales Associate
Rue 21
12.2014 - 07.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Soldier
Army
01.2014 - 01.2015
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Secured and protected military property, assets, and personnel.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Ensured mission success with diligent planning, coordination, and execution of various tasks.
Sales Associate
Marshalls
09.2014 - 12.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Cashier
Burger King
04.2013 - 01.2014
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Education
Criminal Justice - Criminal Justice And English
Westmoreland County Community College
Youngwood, PASkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Mental health awareness
- Policy enforcement
- Safety and security enforcement
- Observation
- Crisis management
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Microsoft outlook
- Follow-up skills
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Building rapport
- Product sales
- Sales expertise
- Assertiveness
- Proofreading
Certification
Cpr certification
Timeline
Correctional Officer
Pennsylvania Department Of Corrections
07.2017 - Current
Corrections Officer
Westmoreland County Prison
03.2016 - 07.2017
Corrections Officer
Armstrong County Jail
12.2015 - 04.2016
Security Officer
Allied Barton
03.2015 - 12.2015
Sales Associate
Rue 21
12.2014 - 07.2015
Sales Associate
Marshalls
09.2014 - 12.2014
Soldier
Army
01.2014 - 01.2015
Cashier
Burger King
04.2013 - 01.2014
Criminal Justice - Criminal Justice And English
Westmoreland County Community College
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