Colleen Dingler
Carrollton
Summary
Results-driven highly experienced Practice Manager with 28 years of success in leading high-volume optometric practices. Skilled in team leadership, business strategy and operational efficiency with a proven track record of growing revenue, optimizing workflows, and delivering exceptional patient care. Adept at managing financial operations, EHR systems, marketing strategy, and staff development. Recognized for transforming a single-location practice into the top-performing clinic in a national network.
Overview
32
32
years of professional experience
Work History
PRACTICE MANAGER
INSIGHT COMPLETE EYE CARE
DALLAS
12.2009 - Current
- Led daily operations and financial oversight to improve patient care and foster business growth.
- Achieved highest performance metrics post-acquisition by AEG Vision, generating six million dollars for single location in 2020.
- Supervised cross-functional team of optometrists, opticians, and support staff to enhance operational efficiency.
- Spearheaded workflow optimization at second practice location, resulting in increased patient throughput.
- Managed full-cycle revenue operations, including budgeting, accounts payable, and profit and loss oversight.
- Developed strategic business plans that enhanced exam utilization and contact conversion rates.
- Oversaw staff onboarding, training, and professional development programs to elevate team capabilities.
- Monitored key performance indicators to assess patient show rates and customer satisfaction.
PRACTICE MANAGER
EYEWORKS
MANDEVILLE
04.2006 - 07.2009
- Directed daily operations for two high-end optometry practices, ensuring exceptional service delivery.
- Implemented concierge-style workflows to enhance front desk efficiency and VIP scheduling.
- Maintained luxury service standards aligned with upscale retail and hospitality environments.
- Increased practice revenue by 14% through strategic service optimization and patient education.
- Managed financial operations including budgeting, payroll, and reporting, exceeding performance goals.
- Optimized inventory control and vendor relationships, reducing operational waste while ensuring premium product availability.
- Developed a new patient recall system that improved reappointment rates and schedule utilization.
PRACTICE MANAGER / BUYER OPTICIAN
ST. CHARLES VISION
METAIRIE
01.1999 - 10.2005
- Directed daily operations of private optometric practice, ensuring efficient administrative and clinical support.
- Managed purchasing and inventory valued at $100,000, maintaining optimal stock levels of premium frames and lenses.
- Developed targeted sales strategies and training programs that increased revenue and improved team performance.
- Analyzed weekly sales reports to identify trends, driving continuous business growth.
- Cultivated strong vendor relationships to secure favorable terms and enhance product access.
- Facilitated monthly staff meetings to boost office efficiency through performance discussions and goal-setting.
- Recruited, hired, trained, and supervised staff while managing scheduling and performance evaluations.
- Handled accounts receivable and payable, ensuring accuracy in financial records and supporting budget management.
ASSISTANT MANAGER/ OPTICIAN
ST. CHARLES VISION
01.1997 - 01.1999
- Assisted practice manager with administrative tasks and team supervision to optimize operations.
- Attended industry trade shows to remain informed on eyewear fashion trends and lens technologies.
- Organized trunk shows and VIP preview appointments, resulting in increased weekly sales.
- Developed and executed promotional campaigns to attract new clientele.
- Revamped office visual merchandising to enhance patient experience and boost sales.
OPTICIAN
ST. CHARLES VISION
01.1996 - 01.1997
- Selected, fitted, and dispensed eyewear while educating patients on eyecare needs and treatments.
- Conducted precise adjustments and repairs to ensure optimal fit and comfort.
- Utilized manual lensometer for accurate prescription verification.
- Educated patients on proper contact lens care and maintenance.
- Managed product ordering and inventory restocking to maintain stock levels effectively.
FRONT DESK RECEPTIONIST/ PATIENT COORDINATOR
ST. CHARLES VISION
01.1994 - 01.1996
- Streamlined appointment scheduling and verified patient insurance for efficient operations.
- Delivered polished communication through phone, in-person interactions, and written correspondence.
- Balanced daily financial transactions and prepared deposits accurately.
Education
Some College (No Degree) - Business
University Of New Orleans
New Orleans, LASkills
- Financial management
- Staff leadership
- Training and development
- Inventory control
- KPI monitoring
- Strategic planning
- EHR and practice management
- Patient experience enhancement
- Business development
- Vendor negotiation
- Revenue cycle management
- Operational efficiency
- Multi-site operations
- Consulting services
Timeline
PRACTICE MANAGER
INSIGHT COMPLETE EYE CARE
12.2009 - Current
PRACTICE MANAGER
EYEWORKS
04.2006 - 07.2009
PRACTICE MANAGER / BUYER OPTICIAN
ST. CHARLES VISION
01.1999 - 10.2005
ASSISTANT MANAGER/ OPTICIAN
ST. CHARLES VISION
01.1997 - 01.1999
OPTICIAN
ST. CHARLES VISION
01.1996 - 01.1997
FRONT DESK RECEPTIONIST/ PATIENT COORDINATOR
ST. CHARLES VISION
01.1994 - 01.1996
Some College (No Degree) - Business
University Of New Orleans
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