Colleen Durepos
Round Lake,IL
Summary
Management/Design Professional with talent for Design sales, merchandising, marketing and office management. Communicative and team-oriented with proficiency in many facets of the selling process, customer follow through and client retention of an interior design business. Proven history of fostering relationships to meet team, individual and management objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Showroom Sales Consultant
Idlewood Electric Supply Inc.
10.2018 - Current
- Recommended merchandise to customers based on needs and preferences.
- Drove substantial sales with more than $6000 in weekly revenue through suggestive selling and by promoting add-on purchases.
- Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales.
- Educated customers on product and service offerings.
- Recognized by management for providing exceptional customer service.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Verified accuracy of information and executed clarification of orders.
- Received, reviewed and entered customer orders timely.
- Answered customer account inquiries and provided resolution.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Negotiated and closed deals with minimal oversight.
- Maintained accounting requirements by discussing fees, preparing contracts and invoicing clients for completed shipping and ordering work.
- Verified client information and validated data before creating shipping paperwork and internal documents.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Office Manager/Showroom Manager
Century Electric Supply
05.2015 - 09.2018
- Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Received and screened high volume of internal and external communications.
- Managed reception and lobby area, greeted visitors and responded to requests for information.
- Dispersed incoming mail to correct recipients throughout office.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Aligned all visual design and brand messaging elements to ensure consistency across digital advertising and marketing platforms.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Supported efficient accounting operations with high-quality administrative support.
Store Manager
Calico Corners - Calico Home
04.2004 - 05.2015
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw POS operations and cash management to reduce errors.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Built loyal customer base by delivering excellent service and stocking in-demand products.
- Trained employees on store security, monetary procedures and customer service expectations.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
Loyola University of Chicago
Chicago, ILSkills
- Excellent communication skills
- Meticulous and organized
- Organization and efficiency
- Document control
- Project coordination
- Brand Awareness
- Market Understanding
- Active listening
- Data analysis
- Product knowledge
- Attention to detail
- Adaptability
- Cross-selling
- Multitasking
Certification
Lighting Specialist
Calico Corners Certified Store Trainer
Calico Corners Certified Designer
References
References available upon request.
Timeline
Showroom Sales Consultant
Idlewood Electric Supply Inc.
10.2018 - Current
Office Manager/Showroom Manager
Century Electric Supply
05.2015 - 09.2018
Store Manager
Calico Corners - Calico Home
04.2004 - 05.2015
Loyola University of Chicago
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